Banfield Pet Hospital

Reviews

• JA

  Jeff Abodeely

  3 days ago
  1.0
  I do have a complaint on the process on how employees are trained. Miranda, and all the techs are fantastic. My compliant is Techs are trained to ask me for Test when I check in. Tucker had red eyes and discharge. I was asked "we recommend 2 test approx $100" I said no to both, How can Banfield rep tech recommend a test without seeing my pet?? When I go to the doctor w/ illness red eye and the nurse is recommending test without seeing doctor, that is crazy. I said no to both, and said let doctor look first and then see what is recommended, turns out doctor Jessica Carmack recommended 1 test, not both, I was wrongly recommended test by tech when not needed, and would have wasted $50. I am not happy. Who Am I or who is Tech to know what test are needed? This is clearly a Sales Strategy to ring up more Money. Again I love the staff but not Sales Procedures.
• JD

  JAMES D

  May 6, 2026
  5.0
  Vet saved my very sick Yorkie. Very good staff
• JT

  Ja-Leesha Turner

  Apr 10, 2026
  1.0
  READ THE FINE PRINT! When I brought my dog in to get checked they talked me into signing up for a wellness membership. I was told it was a monthly thing; I ended up not keeping the dog and never went back. The chaged me a full year that ended up being almost $600 despite me only going twice. Currently disputing it very upsetting
• SS

  Sebastian G. (Seabass)

  Mar 11, 2026
  1.0
  The Doctors at this location are great, but the way the hospital handles business to try to make you sign up for their Wellness Plans are shady, all you hear is great discounts, "free" unlimited office visits etc. At cancelation after your pet dies or if you have to cancel for any other life event reason they charge you back for every "Free" visit you had and all discounts they gave you from their famous 5-20% off for any services that are not part of your prepay plan. False advertising and shady business, think about those things. I wish they would've explained in detail how their plans really work all the way to cancelation, there is no such "free" stuff with plans, they only care for your money before and after your pet dies. Do your homework wisely! They will hit you hard at cancelation with zero empathy and just greediness.
• SS

  Scott Smith

  Feb 21, 2026
  1.0
  This place is nothing more than a money churn machine. Took our little dog in for a front paw strain. They put her under to do xrays and called to say she was taking longer than expected to get over the anesthesia. When we picked her up her back was arched oddly and they said it was just how she was laying. She never fully recovered and our new country vet did xrays that shows a back injury she did not have before taking her to Banfield. Banfield wouldnt acknowledge they hurt our little dog. You risk serious injury to your pet taking it here for vet services, they just dont care. They only want profit, at whatever the cost your pet has to suffer.

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