Brand Certified
Banfield Pet Hospital
4.0(135 reviews)
Certified by Banfield Pet Hospital • May 17, 2026
Business Details
2701 Cross Timbers Rd, Flower Mound, TX
75028, United States
Certified by Banfield Pet Hospital • May 17, 2026
(214) 285-1974
Certified by Banfield Pet Hospital • May 17, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • May 17, 2026
About
Certified by Banfield Pet Hospital • May 17, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Keeping pets and people safe is our top priority. COVID-19 may affect hospital hours, scheduling and services at some locations. Please know we are doing our best to minimize any inconvenience and thank you for bearing with us — please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian 24/7 via Vet Chat™ through the Banfield app for general pet care advice and triage support.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Banfield Pet Hospital • May 17, 2026
Hours
Certified by Banfield Pet Hospital • May 17, 2026
Monday7:00 AM - 6:00 PM
Tuesday7:00 AM - 6:00 PM
Wednesday7:00 AM - 6:00 PM
Thursday7:00 AM - 6:00 PM
Friday7:00 AM - 6:00 PM
Saturday7:00 AM - 6:00 PM
Sunday9:00 AM - 5:00 PM
Reviews
4.0
135 reviews
5 stars
92
4 stars
8
3 stars1
2 stars
6
1 star
28
- KCKathryn Cohen4 days ago1.0I showed up for a follow up appointment for vaccines. I have a yearly wellness plan and these are included. This appointment had been on the books for 3 weeks. No one called to confirm or let me know there was anything wrong with my account. After checking in and being brought into a room, an employee came in and said I had a balance and they could not even look at my dogs file until I paid. They couldn’t even tell me what the balance was for. I paid my full balance at my prior appointment, so I asked for an explanation to what I paid then. She came back and said I didn’t clear my balance last appointment. I only paid for an eye procedure. My dog never received an eye procedure, he was there for his yearly visit that is completely covered by his plan. I had paid for his medication and a balance that was on his account. Looking back they never even explained what the intital balance was but I trusted them. They had no resolutions and couldn’t give me anymore information until I paid. The fact that no one called before the appointment, they couldn’t show my any records or receipts till I paid, and wasted my time coming up there are all bothersome. If this is what it takes to get some follow up vaccines, I will cancel my wellness plan and find another vet
- ETEdward ThompsonMay 6, 20265.0Abigail is very competent and caring
- LRLeeAnn RolfApr 10, 20265.0They love Ellie Mae as much as we do!
- MKMandy K.Nov 21, 20251.0This place used to be great but the entire staff changed and it really went downhill. There used to be a really personal touch to each visit and that's gone. Some of the people that work there are downright rude. I took my dog there for 10 years and she recently died. I called and told them and they said they'd update her records. That's it. I had scheduled her an appointment at Petfolk because I was switching vets but she died before she could make the appointment and they sent me a sympathy card. The ER vet that put her to sleep sent me a sympathy card. But the place that I took her to for 10 YEARS didn't care that she was gone. If you want a vet that cares for and loves your pet, don't go to Banfield.
- LCLobo Super CrackJul 21, 20235.0Great care for our dog. Staff very friendly
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I drop off my pet to avoid contact?
We’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. Please call the clinic for more information.
Is this clinic open?
Hospital hours and services vary at some locations. If your pet requires immediate care, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian anytime, day or night, via Vet Chat™ through the Banfield app for general pet care advice and triage support.
What steps are you taking to keep pets and people safe right now?
We’re constantly evaluating the situation, and we’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. We’re also encouraging our Optimum Wellness Plan® clients to connect with a veterinarian 24/7 via our telehealth service Vet Chat™ through the Banfield app. Please call ahead to help our teams prepare.
What medical care are you able to provide right now?
COVID-19 may affect veterinary services offered at some locations. If your pet requires medical attention or care, please call your hospital directly, so the team can confirm availability and advise on next steps.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What are the regular operating hours for Banfield Pet Hospital in Flower Mound?
The hospital is open Monday through Saturday from 7:00 AM to 6:00 PM, and on Sundays from 9:00 AM to 5:00 PM. Please note holiday closures.
Does Banfield Pet Hospital provide emergency veterinary care?
No, Banfield does not provide emergency care, but you can call during hospital hours for urgent advice and referrals. For emergencies outside hospital hours, please contact a local emergency hospital.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online using the provided links on the Banfield website or app, or call the hospital directly.
What preventive care services does Banfield Pet Hospital offer?
They offer vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations as part of preventive care.
What is the Banfield Optimum Wellness Plan and how does payment work?
It's a preventive care plan including exams, vaccines, diagnostics, nutrition and dental consultations. Payments can be spread monthly or paid in full at enrollment.
Can I get veterinary care online through Banfield?
Yes, Optimum Wellness Plan clients have 24/7 access to general pet care advice and triage support via the Vet Chat™ feature on the Banfield app.
Are there any COVID-19 related safety measures at Banfield Pet Hospital?
Yes, they encourage precautions like drop-offs and increased cleaning. Telehealth services are also promoted through Vet Chat™ for client safety.
Is Banfield Pet Hospital wheelchair accessible and welcoming to LGBTQ clients?
Yes, the hospital has wheelchair accessible restrooms and openly welcomes LGBTQ clients.
What nearby places can I visit before or after my pet's appointment?
Nearby you can enjoy TeaLatte Bar or The Juice Bar for drinks, stretch at StretchLab gym, or grab a meal at Einstein Bros. Bagels or Rosati's Pizza.
Where can I find pet grooming services near Banfield Pet Hospital?
Blissful Bark Dog Wash is located nearby and offers pet grooming services convenient for Banfield clients.
Are there pharmacies or health-related stores close to Banfield Pet Hospital?
Yes, GNC, a store for vitamins and supplements, is nearby, and patients can also find urgent care clinics like Acute Kids Urgent Care and Medical City Children's Hospital Urgent Care in the area.
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