Petco

Reviews

• CC

  Corri

  Aug 20, 2026
  5.0
  We rescued a young cat from horrible conditions and needed some start-up supplies (collar, bed, food, ear mite medicine, flea comb, etc.). Petco had it all and more!!
• NY

  Nicole Yow

  Aug 1, 2026
  5.0
  Always a welcoming, friendly and helpful staff.
• KW

  Khara Williams

  Jul 20, 2026
  1.0
  I’ll start by saying the sales associates have always been very helpful and attentive. BUT- I have had multiple interactions with this one lady in particular (whom I found out is the manager, but did not get her name)- mostly checking me and others out at the register. Never a smile on her face, always huffy, never grateful (ya know, basic retail customer service qualities one should possess- esp in management). Her energy is always giving off- bothered. As of today, I will never shop at another Petco again. I bought a dog toy on the app to pick up in store. In doing so I got the toy for 20% off per a promo that was going on. I picked up the toy, got home, and went to give it to my dog- there was a hole along the seam. No big deal- just hoped they had another one without a hole that I could exchange it for. Associate- starts the transaction, looks up my purchase and then suspends the transaction while I go grab another one without a hole. In this span- a line forms and the associate ends up having to help a customer to their car. He relays the info to this lady to finish my suspended transaction. This lady proceeds to ask for all of my info again, gives me attitude, bc she can’t find the transaction to which she asks me where, when and how I purchased this toy. I tell her it was an in store pickup. She proceeds to take 18000 more minutes to finally confirm what I told her. She then proceeds to tell me I owe a difference, bc I bought it on promo from the app. In total dismay, I told her, “absolutely not- it is an even exchange and furthermore one of your associates fulfilled my online order, so how on Gods green earth is this my fault????” She huffed, played with the computer for 20000 more minutes and then told me, “you’re good to go.”
• MA

  Manny Arguijo

  Jul 19, 2026
  1.0
  So the mean girl with blue hair who refused to sell a beared dragon THAT WE WERE GETTING FOR OUR 7 YEAR OLD SON for his birthday WAS on sale AND so was the tank he was able to be in. She tried to force us to buy a more expensive tank when there was no need for it .The other associate had already told us that the combination of tank and dragon was fine.My son was so excited cause man associate had already showed him the dragon took him out the housing got him excited .we finally decided to purchase the dragon but got her to help us as soon as we said the dragons name she stopped in her tracks and said NOPE NOT THAT ONE and the says "no I'm not selling him " my son left the store crying so we were upset and disappointed for our son and on top of that she called the police for no reason
• KC

  Katie Culpepper

  Jul 19, 2026
  5.0
  Always friendly and helpful employees!

Frequently Asked Questions About Petco