North Tollway Pet Hospital

Reviews

• SE

  Scott Eckensberger

  2 days ago
  5.0
  Dr Susan was awesome! She really knew how to take care of our turtle. When we brought our turtle in, he was not doing well at all… Possibly only had days left. Once we met the doctor, she told us what we needed to do, and now our turtle is healthy and back to his old self. We cannot express enough, how much their knowledge and care meant to us and our pet. We completely recommend North Tollway Pet Hospital and all of their doctors and associates for any pet care needs.
• DP

  Debbie Peck

  Apr 29, 2026
  5.0
  A great deal on an office visit fee, very nice staff and they took good care of my dog. Would highly recommend.
• AF

  Alison Fink

  Apr 28, 2026
  2.0
  I’ve been taking my dogs here since 2019. They recently got a new front desk/ customer service individual and wow she is not nice. Every interaction I have had with her she has been miserable. I feel terrible for the younger front desk gal that has to work side by side with her because I’ve also seen how she treats her and it’s just unacceptable. She needs some coaching before you start losing employees and patients. What a shame because the doctor is one of the best!!
• SH

  stevie Hall

  Mar 20, 2026
  5.0
  So pleased. This is definitely my new Vet. Everything about the staff and Dr Maxwell is divine. Felt super seen and my dog loved being there. Dr Maxwell was just awesome. Cost was reasonable. Highly recommend.
• YL

  Yihan Li

  Mar 9, 2026
  1.0
  We have been going to this animal hospital for many years and had always loved our experience there. However, recently, we took our dog to get her vaccines, a wellness exam, and additional services (gland check and nail trim). The appointment was pushed back to the late afternoon from earlier in the morning due to an emergency the staff was dealing with. When we arrived, we informed the technician of the reason for the visit and our questions for the veterinarian. After an hour and a half, we were told by the receptionist that we can leave. However, at that point, our dog has only received the vaccines, and we still have not seen the veterinarian (exam required by law for the vaccine) nor has our dog received the gland check or nail trim. We requested to speak with the veterinarian and were finally after able to speak with them after 2 hours. We were told that they were still dealing with an ongoing emergency. We completely understand that unexpected situations might arise, but we would have preferred to come back on a different date. Instead, we felt that our dog was not well cared for. This clearly demonstrated an issue with the lack of communication between the members of their team (front desk, technicians, supervising veterinarian) and with the pet owners and did not positively reflect on their dedication to care for all patients.