North Tollway Pet Hospital

Reviews

• TB

  Tabitha Bell

  5 days ago
  5.0
  Brought my bearded dragon in for checkup and fecal test. The nurses that came in before were so kind and supportive! Dr.Maxwell was amazing. He let me see the samples under a microscope and took the time to answer all of my questions. (And there were many about a lot of things). I will continue to bring my boy here. I felt safe and comfortable.
• JJ

  jasondonnellyguitar

  Sep 10, 2026
  1.0
  Wish I could give zero stars. First, greatly overcharged me for first visit despite telling them I had a rabbit. $100+ than what they quoted. Next, I brought in the rabbit stool sample. It's been 6 months, no word. I asked them to cut the animals nails. I was getting scratched upon getting home. Finally they even missed sexed the bunny. It's a boy. This place is absolutely useless. Avoid.
• AA

  AM

  Aug 17, 2026
  5.0
  I felt very comfortable at this hospital. Dr Sue is just the most knowledgable vet I have ever taken my animals to! Everything that was explained to me in detail, and she could answer any questions without even hesitating. The techs are fantastic too. Ashley and Thomas were super careful with my dog, and I got results whilst I waited! Highly recommend this hospital, and Dr Sue will be my pets forever vet.
• AA

  Aaqib Ahmed

  Jul 23, 2026
  1.0
  Dr. Susan has horrible customer service and was incredibly rude. If she's your assigned vet, ask for someone else — Dr. Maxwell and the rest of the staff, by contrast, were great. Very kind and professional. On 7/13 my cat had bloodwork and a rabies vaccine. Staff said they'd call the next day with results — they never did. Turns out they'd entered my phone number wrong, so a week went by with no contact, even though I'd already flown family in for her post-surgery care based on the timeline I was given. I'd also told them multiple times, in person, that surgery needed to be booked for 7/23. They booked it for 7/16 instead. When I brought this up, Dr. Susan told me it was my fault, that I'd no-showed, and that I hadn't answered calls/texts — the same calls and texts that never reached me because of their own data-entry error. On top of that, the bloodwork had to be redone (~$300+) because of the clotting results. If they'd called when they said they would, I could've caught this a week earlier. I asked Dr. Susan to waive the repeat fee given the mix-up; she said "for what?" and blamed me again. Said “you could’ve called us.” My cat is now sick and I'm having to find a new vet. Avoid this practice if you can — and if you do go, avoid Dr. Susan.
• SB

  Sara Brown

  Jul 8, 2026
  5.0
  Dr. Susan and her vet tech Thomas were AMAZING with my little Bear Bear! Other clinics in this area don't hold a candle to these two, and I mean it. I've tried other places, but either the vet or staff were standoffish and brusque for no reason. Thomas really went above and beyond, and was exceptionally courteous with my family in our hour of need. He really made an effort to ensure my dog was calm and cared for through the whole process. I wouldn't entrust her care with anyone else.