Banfield Pet Hospital

Reviews

• AG

  Adam Ryan Garcia

  Apr 3, 2026
  5.0
  Everyone is really friendly and knowledgeable. The pet plans they offer are great especially if you have more than one pet.
• SH

  Sarah Hays

  Jan 6, 2026
  5.0
  Dr. Lyda goes above and beyond for her patients! She always made sure to give us plenty of information that helped us make informed decisions. She went out of her way to contact other experts to see what other options we had. At the end, she continued to check in and made sure we knew we did the best by our buddy. Couldn’t have asked for a better veterinarian.
• KK

  Kasia Ko

  Jun 23, 2023
  1.0
  We filled out the paperwork in our names but they put the incorrect name on our dog's medical account. We asked the receptionist to fix it and she refused. I said "You work here so fix it. You all made the mistake." So she snaps that I was being rude and storms in the back. How is that rude? I guess it's rude to stand up for your family, right? She is always rude whenever you call here. I hate calling here because of her. But I guess that is ok! Then the vet comes out and says they can't fix it with excuse after excuse. I hate people who make excuses instead of trying to solve a problem. Now why would you trust your pet's life to people who make errors like this and then excuses for their mistake?? You would trust them to operate on your dog?? What they did was like medical negligence for pets! And on top of it, they acted like I had NO right to be upset that they made a mistake and would not fix it! They did not even say they would try to fix it. They made zero effort, just gave excuses. They did NOT even apologize. Zero humanity out of these people! You don't treat customers/patients like that! Also, they cancelled our dogs' vaccine booster appointment for an "emergency". Ok that's fine. But then they wouldn't see our dogs for another week when they are the ones who cancelled it! I had an appointment at the same time so we couldn't do it. So then they scheduled it for another week away. Two weeks later, AFTER the time expired for their boosters, because they cancelled the appointment!! They cancelled it! NOT us! They should have made time to see our dogs the next day! Not 2 weeks later after the time expired!! How rude and unprofessional is that! Don't trust this vet office with a beloved family member's (aka pet) life.
• DD

  DubstepFreak22

  Apr 6, 2021
  5.0
  I loved my visit the staff were very friendly and professional
• AB

  April Balaria

  Aug 1, 2018
  5.0
  They took excellent care of my cats

Frequently Asked Questions About Banfield Pet Hospital