Petco

Reviews

• HM

  Hailey Mitchell

  1 day ago
  1.0
  I am writing this review because what happened to my dog, Rowdy, after a routine grooming appointment at Petco Conroe South was devastating, and other pet owners deserve to hear our experience. On July 18, 2026, I dropped off my 13-year-old Blue Heeler mix for a bath and nail buffing. Rowdy walked into that appointment normally. When I entrusted him to their care, I expected to pick him up clean and comfortable. Instead, that visit was followed by severe pain, emergency veterinary care, and eventually the heartbreaking loss of my dog. I dropped him off that morning around 10:30 a.m. When I called around 1 p.m. to check on him, I was told his hip had “given out” during nail buffing, that he was limping and in pain, and that they had stopped grooming him. I had not received a call notifying me before I contacted them myself. Learning that my dog had experienced something serious while in their care, without being promptly informed, was deeply upsetting. I cannot say exactly what happened during the appointment because I was not there. What I can say is that Rowdy walked in normally, and afterward he could not stand or walk normally without significant pain. The explanation I received did not give me a clear understanding of what had happened to him. Rowdy needed emergency veterinary care, pain medication, and strict rest. In the days afterward, his back legs repeatedly gave out. He struggled to get up, cried and howled in pain, and at times urinated and defecated while lying down because he could not get up normally. Watching him suffer like that was heartbreaking. This was far beyond being sore or tired after grooming. We followed veterinary guidance, gave him his medication, and tried to give him the rest and care he needed. Despite that, he did not recover as we hoped. Further treatment and hospitalization were discussed, and the financial burden of continued care became part of an already devastating situation. Petco initially helped with emergency veterinary care, which I acknowledge. However, when further care was being discussed, additional coverage was put on hold pending their investigation. During that time, Rowdy was still suffering, and we were facing difficult decisions about his care. Ultimately, we had to make the heartbreaking decision to have Rowdy euthanized. The inability to afford further veterinary treatment was part of that decision. Losing him after taking him in for something as ordinary as a bath and nail buffing is something I am still struggling with. I understand that Rowdy was an older dog. I also know how he was walking when I dropped him off and what I witnessed afterward. His age does not make the pain he experienced, the lack of prompt communication, or our need for answers any less important. For our family, this experience meant watching a dog we loved struggle to stand, caring for him while he cried in pain, worrying about how to obtain further treatment, and eventually saying goodbye to him. It has left me heartbroken and with a complete loss of trust in this grooming location. Based on our experience, I would not bring another pet here. I am sharing this because owners deserve prompt communication when something happens to their animal, a clear explanation of what is known, and timely follow-through when urgent veterinary care is needed. We trusted Petco with Rowdy, and the experience that followed was devastating.
• JM

  James M

  1 day ago
  5.0
  Great job
• LY

  Loretta Yates

  Oct 3, 2026
  1.0
  No star deserved.Lazy employees walked into store all the way to back of store looking for aquarium supplies. Spoke to an to get help and she looked at and completely ignored me she was focused on counting fish food. the laziest employees. Should have went to Fish Gallery of 45 across from the woodlands they are super nice and helpful.
• VL

  Valerie Lockheart

  Sep 28, 2026
  2.0
  I visited Conroe store #00442. I came to purchase a few items. There was two employees conversating at the open door to the grooming area. I walked up to them asked if someone would help me. The male employee said, "someone will be with you". He and the female employee stepped inside the door and closed it. I had already picked up one item and set it on the counter. I decided to pay for the item and leave without the 4 other items that brought me to PetCo. This is not the first nor second time this employee has been rude. It is not what he said, it is how he said it while looking me up and down. Joel at check out was nice.
• FP

  Faith Placette

  Sep 5, 2026
  2.0
  They have a lot of selection as far as fish supplies, but yikes, their tanks had so many dead fish! I understand a few deaths is normal for any pet or fish store, but this was not a few. Every row had a tank full of dead fish or a few would be dead long enough that the other fish were eating it. There were only two employees I saw that day and both were behind the registers. I'm not sure if they have enough employees to maintain and care for the animals.

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