Banfield Pet Hospital

Reviews

• SH

  Suzanne Haynes

  Aug 27, 2026
  5.0
  ⭐⭐⭐⭐⭐ What an incredible experience from start to finish! Everyone at this veterinary office was absolutely wonderful. Dr. Davis was amazing—she took the time to explain everything thoroughly and made sure I understood Ragnar’s treatment and what to expect moving forward. Amanda went above and beyond to make sure we were taken care of, and Christian was just as wonderful. You can truly tell that the entire staff genuinely cares about their patients and the people who love them. After everything Ragnar has been through, having a veterinary team that is compassionate, knowledgeable, and willing to go the extra mile means so much to us. I couldn’t be happier with the care he received. Thank you, Dr. Davis, Amanda, Christian, and the entire team for taking such great care of my boy! ❤️🐾
• EC

  Elisa Compean

  Aug 25, 2026
  1.0
  Honestly, the service was not a pleasant experience. The doctor’s assistant was somewhat rough in the way she handled my dog. After taking the samples, she brought my dog back to me with feces around her anal area, blood on her fur where the sample had been taken, and medication all over the fur around her muzzle. When I asked if she could please clean her up, she was not friendly or helpful at all. I then asked if she could at least provide me with a wet wipe so I could clean my dog myself, and she told me they didn’t have any. How is it possible that a hospital does not have wet wipes or something available to clean an animal after a procedure? While I was trying to clean my dog, the assistant also handled her very roughly, pulling hard on the leash in an attempt to control her. I am very disappointed with the service and, especially, with the way my dog was treated.
• TR

  Tracy Ratzlaff

  Aug 21, 2026
  5.0
  The staff was very accommodating and explained my pups issues in such a way that I completely understood what to do. I will go to them going forward anytime my Yoda has any problem.
• NL

  Nan Land

  Aug 20, 2026
  4.0
  Cris is the best. An associate had to take my appointment due to Cris being booked. Cris still jumped in and assisted with customer service.
• AM

  Alexandra Munson

  Jul 28, 2026
  5.0
  It is difficult to put into words how grateful we are for the entire Banfield team in Conroe. This review is simply my way of saying thank you. Over the past several months, our sweet Labrador, Chevy, went through numerous appointments, testing, and eventually surgery. Because of the incredible care he received, we were blessed with five more months together before we made the heartbreaking decision to let him go peacefully. Throughout every step of that journey, the staff treated Chevy like he was their own. They always tried to accommodate us, welcomed us whenever we needed to come in, answered our questions with patience, and never made us feel like we were just another appointment. On Chevy’s final day, we rushed him to the clinic just before they closed because we knew something wasn’t right. Even though the office was closing, the team stayed late to examine him and help us understand what was happening. They confirmed that his condition had worsened significantly, but they also reassured us that he wasn’t actively suffering in that moment or dying right then and there. Instead of making us feel rushed into an impossible decision, they gave him medication to keep him comfortable and gave us the greatest gift they could have—one last night together. That evening, we were able to take Chevy home, surround him with the people who loved him most, let our friends come say their goodbyes, and spend one final peaceful night making memories with him. The following morning, we returned to Banfield, and when it was time to let him go, no one rushed us. They gave us all the time we needed to love on him, say our goodbyes, and grieve. Even while having to explain the difficult financial and aftercare decisions that come with euthanasia, they handled every conversation with incredible kindness, grace, and empathy. Their bedside manner was exceptional. Some of them even cried with us because they genuinely loved our dog. I also want to express how thankful we were for the beautiful memorial keepsakes we received. The memorial box with Chevy’s ashes, the clipping of his fur, his paw print, and even his nose print are treasures that our family will cherish forever. Those thoughtful touches mean more than words can express. A special thank you to Amanda, Bre, Michelle, and Sarah. I also owe my gratitude to the two veterinarians whose names I unfortunately can’t remember, along with another receptionist/technician whose name escapes me. I truly wish I could thank every one of you individually because every single person we encountered made a difference. The entire Conroe Banfield team is made up of wonderful, compassionate people. I would recommend this clinic without hesitation to anyone looking for veterinary care. In fact, after seeing the way this team treats both pets and their families, I’d happily work alongside people like them. Thank you for loving Chevy as much as we did. You gave us comfort during one of the hardest moments of our lives, and we will never forget your kindness. The photos I’ve included are from Chevy’s final day with us and the memorial space we’ve created for him at home. We miss him every day, but we’re so thankful he was cared for by such an incredible team.

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