Petco

Reviews

• LT

  LaQuetta Taylor

  Jul 10, 2026
  1.0
  @josey in Carrollton. My issues is Emmanuel in the grooming department. I called ahead of scheduling to ask questions along with the information online and knew as long as my dog is not 16wks he did not need a rabies shot because he was to young. When I arrived I was turned around in a professional but rude way he argued that my dog was old enough for a rabies he even stepped away and claimed he also ask his district manager. I called today 7-10 to speak with a manager Emmanuel again answered and before even checking said he was busy and to leave a message. I left my number and just said a call back since I didn’t want to handle that business with him since he didn’t know the correct policy. Someone called and hung up when I called back it was Emmanuel acting like a manager and once I told him the policy and that if he is the manager why are we getting the run around. He said he was the manager and he was asking the district manager Jeremiah Pitchman and he is the one that said no. Mind you he only walked out the grooming salon and to a back room and right back out. He put it on me saying I told him my puppy was 4months which is a lie because he had his shot records showing all his information. If Emmanuel don’t want to groom he needs to be FIRED because I drove to far to be turned around by sorry lazy people y’all hire. I was able to call another PETCO and he is getting groomed as I type this. All he had to do was say I must have got the age confused apologize and reschedule the appointment but no he wanna play manager and has on a very nice but mean boy attitude. I need someone from corporate to reschedule out because i honestly feel like I was not treated like the loyal customer I am.
• LG

  Luis garcia

  Jun 28, 2026
  5.0
  Muy agradable experiencia de compra los recomiendo
• MJ

  Ms.Kris Jackson

  May 31, 2026
  1.0
  I am extremely disappointed with the customer service I received at this Petco location today. My daughter was dropping off our dog for a 9:00 a.m. grooming appointment. She had never been to this location before and arrived at the front entrance at 9:00 a.m., only to find the store closed. There were no signs directing grooming customers to a side entrance and no clear indication that grooming check-in was located elsewhere. As a first-time visitor to this location, she had no way of knowing where to go. After trying to figure out the correct entrance, she arrived at the grooming area at approximately 9:07 a.m. Instead of being met with understanding, the groomer immediately became agitated, rude, and stated that she was "super late." The groomer then attempted to cancel the appointment. A seven-minute delay caused by unclear directions and a lack of signage should not have resulted in such poor treatment. Rather than listening to the situation or showing any level of customer service, the groomer was dismissive and unwilling to understand what had happened. What makes this even more disappointing is that my own previous experience at this location was positive. The staff had been accommodating and professional, which is why I felt comfortable scheduling another appointment. Unfortunately, today's interaction completely changed my opinion. Management should seriously consider adding clear signage at the front of the store directing grooming customers to the proper entrance. More importantly, staff should be trained to handle situations like this with patience and professionalism. Customers should not be made to feel unwelcome because they were confused by the store's layout—especially when visiting for the first time. This was a simple misunderstanding that could have been resolved with kindness and communication. Instead, it resulted in the loss of a customer. I will be taking my business elsewhere.
• NP

  Niki P

  May 31, 2026
  5.0
  The Carrollton Petco store is one of the best I’ve gone to. It is well stocked, has a huge assortment and excellent customer service.
• MG

  Maryann Gagliardino

  May 24, 2026
  3.0
  Products are always in the wrong spot with incorrect prices! Took me 15 minutes to purchase a 4 lb bag of dog food & no one else was in the store! It has happened twice recently at 2 different locations! Won’t be back!

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