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Upper Paw Urban Pet Resort

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About

Pet Boarding Service
Upper Paw Urban Pet Resort at Austin Urban Vet Center is here to provide your pets with the best care in Austin. We offer dog boarding and cat boarding 365 days a year and doggie daycare Mondays through Fridays. It is our goal to provide your pet with the best quality of care while they are with us. We practice the highest standards of care and cleanliness for pets staying with us. We know that it takes a great deal of trust to leave your pet with someone else, so we want to assure you that we are professional, highly-trained, and most of all, we love pets! Our facility is 100% indoors, complete with an indoor potty park and a large playroom for dogs. We also have a full veterinary team downstairs. You are welcome to schedule vet visit.

Location

Upper Paw Urban Pet Resort
710 W 5th St, Austin, TX
78701, United States

Hours

Monday7:00 AM - 6:00 PM
Tuesday7:00 AM - 6:00 PM
Wednesday7:00 AM - 6:00 PM
Thursday7:00 AM - 6:00 PM
Friday7:00 AM - 6:00 PM
Saturday7:00 AM - 6:00 PM
Sunday7:00 AM - 6:00 PM

Reviews

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4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars
25
1 star
1

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.

Customer Service

Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.

Cleanliness

The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.

Coupon Issues

Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.

Operational Hours

There were complaints about unclear operational hours and being turned away before closing time.