Brand Certified
Petco
4.3(1,070 reviews)
Certified by Petco • Aug 16, 2026
Business Details
9828 Great Hills Trl, Austin, TX
78759, United States
Certified by Petco • Aug 16, 2026
(512) 345-2355
Certified by Petco • Aug 16, 2026
https://stores.petco.com/tx/austin/pet-supplies-austin-tx-444.html
Certified by Petco • Aug 16, 2026
About
Certified by Petco • Aug 16, 2026
Pet StorePet supply store
Petco pet store in Austin offers pet supplies, nutrition and services including Full-Service Grooming, Dog Training, Vaccination Clinic, Hospital, Aquatics Department, Self-Service Dog Wash in one convenient location. Local pet parents can shop everyday essentials while getting guidance from knowledgeable partners. From trusted pet products to expert services, Petco in Northwest Austin helps make caring for pets easier with a welcoming space designed for pets and the people who love them.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Petco • Aug 16, 2026
Hours
Certified by Petco • Aug 16, 2026
Monday9:00 AM - 9:00 PM
Tuesday9:00 AM - 9:00 PM
Wednesday9:00 AM - 9:00 PM
Thursday9:00 AM - 9:00 PM
Friday9:00 AM - 9:00 PM
Saturday9:00 AM - 9:00 PM
Sunday9:00 AM - 8:00 PM
Reviews
4.3
1,070 reviews
5 stars
713
4 stars
183
3 stars
70
2 stars
35
1 star
69
- NNNatti Natti5 days ago1.0Absolutely atrocious!!! I brought my Gentle loving Great Dane (Service Dog) to this veterinary clinic expecting professionalism, compassion, and basic respect. Instead, I was left sitting there for 30 minutes, waiting while I could literally overhear staff discussing my dog and one of them saying, “I am not going near that Great Dane.” Let that sink in. If you are a veterinary professional and you are afraid or unwilling to handle a particular breed, then say so upfront. Don't take someone's money, put them in a room, make them wait, and then have your staff openly discuss how they don't want to approach the animal. My dog is gentle and loving of people. Yes he is big (surprise?!) > He was a Great Dane! The lack of professionalism was astonishing. What bothered me most wasn't even the wait, it was hearing the dismissive attitude toward my dog while I was sitting there as a paying client without so much as sending in a tech to gather info! Veterinary medicine requires patience, confidence, and compassion > not breed-based assumptions and whispered conversations within earshot of the owner. If you don't feel comfortable treating a Great Dane, just say so. Don't waste someone's time and make them feel like their dog is a problem simply because of his size, when the problem is YOUR own bias! DO NOT TRUST this place! Needless to say I will not be returning, to Vetco OR Petco and I would strongly encourage Great Dane and Giant dog owners to think twice before choosing this clinic.
- DLDC LeeAug 14, 20265.0Great location and great customer service!
- MVMichael Vande VoortAug 1, 20264.0Always friendly staff and sometimes you get to pet someone's puppy
- KKKarinaJul 20, 20265.0I found exactly what I needed quickly. Staff was nice. A while ago my dog went missing and the staff was so helpful in trying to get the word out.
- ALArlene LantzJul 18, 20263.0I purchased a box of worms which had no live worms 😳 When I tried to return/exchange them the store manager said it would not be allowed. Recently they ran very low on items to feed reptiles and I guess they had died in the ‘sealed’ box and disintegrated.
Frequently Asked Questions About Petco
Does the Petco Northwest Austin location have a vet hospital?
Yes, Petco Northwest Austin has a full-service vet hospital.
Does Petco Northwest Austin offer vaccinations?
Yes, Petco Northwest Austin provides vaccinations.
Does Petco Northwest Austin offer curbside pickup?
Yes, curbside pickup is available at Petco Northwest Austin. All of our products that are eligible for store pickup will show this option on the product's detail page.
How much are hamsters and guinea pigs at Northwest Austin Petco?
Hamster and guinea pig prices vary by location. Call your Northwest Austin Petco at 5123452355 to check for pricing and availabilty in your store. Or visit ourcompanion animal website for more information on small companion animals.
Does Petco Northwest Austin sell dogs?
No, Northwest Austin Petco does not sell dogs or cats. However, with the Petco Love program partnered with local animal welfare organizations, you have the opportunity to meet dogs and cats available for adoption at your neighborhood Petco store.
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