Petco

Reviews

• JH

  Jessica Harman

  2 days ago
  4.0
  If you aren't comparing it to petsmart or another store then it's a great store
• KA

  Katie Azaryan

  4 days ago
  1.0
  Just want to preface with my demographics to avoid cognitive bias for this review - successful working professional under 40. I have been very loyal to this location for several years. I prefer it over other ones so much that I drive here from Lake Travis and don’t shop at PetSmart or Tomlinsons. The tenured staff is fantastic. Today, I worked with two new team members Alicia and Jamie (new or never seen before) at the checkout and I am afraid it was my last visit. I picked up an item that was marked as clearance, but at the cashier Alicia rang it up at full price. The difference in question is $16 VS $60. Despite my comment that this was a sale item, Alicia did not want to even question that the price in the system could not be adjusted correctly, and repeatedly said “This is not on sale, you can process a return because I don’t walk over there [to the shelf to verify the price match]”. So I agree on the return. She does not give me the return receipt. After that - feeling frustrated from being gaslighted - I walk back to the isle, locate the item and the price tag, take a picture, and come back to show Alicia. She consults with Jamie and without any apologies, Alicia walks away and Jamie makes me take the last place in line. To my question, “Why do I have to stand in line again for the store’s mistake?” Jamie replies “Because I already have people in here”. I comply. With no trust in their competence anymore, I ask for the receipt from my return - eventually provided, but again with no apologies. I worked retail and believe me I understand the struggles but if you are in customer service, you are a face of the store and today Petco treated its loyal customer like trash. Thank you for reading.
• AT

  Arlene Torres-Garcia

  May 9, 2026
  5.0
  Stephanie was helpful! I was shopping for our new kitten that I adopted. She offered listened and offered a booklet with coupons for a new pet. This was extremely kind and helpful!
• TS

  Tyrone Sanders

  Apr 30, 2026
  5.0
  Great experience and wonderful staff. I was personally taken to the item i was there to purchase.
• CM

  Chelsea Montgomery

  Apr 27, 2026
  5.0
  Charlie and I absolutely love the care we receive at Great Hills Petco. Every times we visit the staff is helpful and I can easily find products we are looking for. I personally appreciate the Vet clinic, they have really made our visit quick and easy with options gor care.

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