Banfield Pet Hospital

Reviews

• SM

  Sandra Mindieta

  Oct 14, 2026
  5.0
  The only good experience we’ve received at any vet. They kept us updated throughout the appointment and even gave us a call the next day to check up on previous treatment received for our kitten. I truly recommend!!
• NH

  Nelly Del Valle Heredia

  Sep 24, 2026
  5.0
  Excelente servicio. El personal es muy amable.
• AB

  Ashley Beebee

  Sep 9, 2026
  4.0
  The service is great once you get to the location, but the scheduling either online (total nightmare) and on the phone are extremely challenging. If I didn't work from home and my husband works nights so our days are pretty open (minus sleep), it would be impossible for us to deal with the scheduling issues. Not sure why Banfield doesn't update their online scheduling since if you schedule online 9 out of 10 times some will call (typically) the day before and let you know they need to change it. For this last issue, I did call several weeks in advance and schedule directly with the Austin NE location for Tuesday, 9/8 and for some reason one dog didn't get scheduled but the other did. Do I want to come twice when I had scheduled to come once -- NO! So then they rescheduled them both for the following week on 9/15 and 2 days later, they called to advise that they only take 3 dogs for dental cleanings on the days they do cleanings and the vet had already scheduled 2 for the day we were scheduled for so we're scheduled now for 9/24. That's a little over 2 weeks away so we'll see if they actually are able to get their teeth cleaned that day! Update! The Banfield texted today, 9/9 that they had a schedule change for the 9/24 appointment so they will not be able to complete the dental cleanings on 9/24. Could I come the day before on 9/23! At least this time, we getting two weeks notice of the schedule change and not the day or two before, but this is the 4th change they have made for our two dogs dental cleaning appointment.
• HP

  Hoa Phan

  Sep 1, 2026
  5.0
  Quick response to my prescription request for my dog
• JC

  Jillian Carvajal

  Aug 27, 2026
  2.0
  I’ve been paying for a Banfield subscription for my dog for almost a year. At first, everything was fine, and the service from everyone was very good; we even saw the same vet until about three months ago. Then, I started to feel like they were making me pay for things when more effective solutions were possible. The first issue was when my dog needed X-rays; they made me pay twice because they couldn't finish the first time—the dog wouldn't cooperate—and then they recommended sedation to complete them (who thinks you can control an 80-pound German Shepherd in pain without medication?). Then, on vaccination day, my dog was there from 10 a.m. to 3 p.m. waiting to be seen. I can understand them being busy, but if they don't have time for morning appointments, they should schedule them for the afternoon so the poor animal doesn't have to spend all those hours there for nothing. That same day, we asked them to check a very small wound on his side, but when we picked him up, there was no record of anything regarding the wound—I assumed it wasn't serious since they hadn't mentioned it. A month later, I noticed the same wound; I felt a small lump under the skin, and it was oozing a bit. I made another appointment, but this time they just wiped it with an alcohol swab and sent him home with antibiotics for 10 days to see if it would clear up (more money for almost nothing). Today—15 days later—we went back because, at the previous appointment, we had agreed that the next step might be surgery to see what was under the skin and remove it. The last two appointments were in room because I didn't want to leave my pet there for hours on end for no reason. It turned out the vet was with another patient and would be a while. They gave me the option to leave him there, but I said no—I wanted to reschedule. Apparently, that annoyed the technician; she brought my dog back, dropped the leash, told me to go out to reschedule, and walked away looking unfriendly—she changed the attitude. As we were leaving, we saw her so we asked if we could leave—since the interaction in the room had been awkward—and he just nodded, barely looking at us. Once I got home, I asked to cancel the plan; I was frustrated because they kept suggesting things that wouldn't work like another x-rays —like trying to see what was under the skin—when he could simply perform the surgical procedure right away, given that there was no need to fully sedate my dog twice

Frequently Asked Questions About Banfield Pet Hospital