Brand Certified
Banfield Pet Hospital
3.4(203 reviews)
Certified by Banfield Pet Hospital • Aug 16, 2026
Business Details
9300 South IH 35, Austin, TX
78748, United States
Certified by Banfield Pet Hospital • Aug 16, 2026
(512) 280-0121
Certified by Banfield Pet Hospital • Aug 16, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Aug 16, 2026
About
Certified by Banfield Pet Hospital • Aug 16, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Calling all dogs and cats of Austin! Our Southeast location is here to provide quality care for pets in our community. Beyond routine check-ups, we offer general services like routine vaccinations, microchipping, comprehensive exams, illness and injury care, and more.
Our pet hospital, staffed by our passionate and dedicated team, is equipped to provide a range of services to support the wellbeing of your best friend. Whether they need testing or diagnostics our veterinarians and vet techs are dedicated to keeping your dog or cat healthy and happy.
We are accepting new patients now.
Please note: Starting in September, all your pet’s dental and surgical needs will be handled at Austin Saltillo. This change will help free up appointment availability at our other locations.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Aug 16, 2026
Hours
Certified by Banfield Pet Hospital • Aug 16, 2026
Monday8:00 AM - 6:00 PM
Tuesday8:00 AM - 6:00 PM
Wednesday8:00 AM - 6:00 PM
Thursday8:00 AM - 6:00 PM
Friday8:00 AM - 6:00 PM
Saturday8:00 AM - 6:00 PM
Sunday10:00 AM - 5:00 PM
Products & Services
1 list · 15 items
Reviews
3.4
203 reviews
5 stars
97
4 stars
24
3 stars
6
2 stars
15
1 star
61
- LALauren Anderson3 days ago2.0Keeping a Banfield appointment should not be this difficult. **cue the Seinfeld episode!** This is now the 3rd consecutive time that I have booked an in-office visit weeks in advance only to get a call 2-3 days out saying that the appointment is either double-booked or not an actual appointment time (ie. 4:30pm In-Office Visit). For all 3x, the time I selected was available and bookable through THEIR app/portal. Additionally, Banfield sends a confirmation email 4 days in advance to confirm our attendance & I accept it quickly. The next day, Benfield calls me to tell me my appointment is not available & never was? I understand when rescheduling happens 1x, but don't make it a habit & fix the underlaying issue. After my last (2nd) cancellation/rescheduling, the SouthPark Meadows Banfield told me that this was a corporate IT issue. So, I called corporate to inform of this ongoing, frustrating issue and asked them to address their scheduling platform, even if just for this one location. Clearly, months later, this has gone unheard and unresolved as it just happened again! Now you have a frustrated customer. My pet's care here has been good once we actually keep our appointment (nothing against the staff 's work at this location; they're kind and professional), but now I am strongly debating canceling our membership altogether. The instability of keeping an appointment is unacceptable and not sustainable for busy schedules & leveraging the monthly membership cost. (Unfortunately, this negative review is likely the only way that this will get resolved; I will happily update if anything changes!)
- EEELAug 16, 20261.0I liked this place but the day I needed my dog put down they put me on hold for 12 minutes then let the phone ring. I tried multiple times as did my husband with no answer. If your pet is dying go elsewhere.
- SASecret AgentAug 15, 20261.0Sent me a text after visit asking if I have any questions. I replied that my dog woke up in a puddle of her own piss. Said they'll get back to me asap, then nothing. Rebecca T, hope you get fired for doing a shit job.
- NLNick LunaJun 11, 20265.0Recommended by a friend and will 100% be back with all of my fur babies as well and switch them to Banfield! Amazing customer service skills and ability to show compassion for when you’re distressed. Explained the plans they have perfectly. Will definitely be recommending Banfield to everyone i know. <3
- LHLlami HernandezMay 11, 20261.0Jasmine , was not helpful. And the company has been rescheduling for almost 2 weeks ! . Have scheduled from 1 pm and 3 , 5 and no one has actually helped .
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What veterinary services does Banfield Pet Hospital in Austin SE offer?
Banfield Pet Hospital provides routine vaccinations, microchipping, comprehensive exams, illness and injury care, preventive care, dental, spay/neuter, end of life care, DNA tests, nutrition advice, and parasite control.
Does Banfield Pet Hospital handle emergency care?
No, Banfield Pet Hospital does not provide emergency care, but during hospital hours you can call for urgent care advice and possible referrals. For emergencies outside hospital hours, please contact your local emergency hospital.
What are the hours of operation for Banfield Pet Hospital in Austin SE?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM. It is closed on major holidays including Thanksgiving, Christmas, and New Year's Day.
How can I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled online via the Banfield website or app. Walk-ins are not accepted as appointments are required.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan includes annual preventive care such as exams, vaccines, early screening diagnostics, nutrition and dental consultations. It is not insurance but provides discounts on treatments and renews automatically each year unless paid in full at enrollment.
Can I get veterinary advice from Banfield remotely?
Yes, clients with Optimum Wellness Plans can access 24/7 remote pet care advice through Vet Chat™ on the Banfield app for general pet care and triage support.
What nearby stores can I visit when I come to Banfield Pet Hospital?
Nearby, you can visit PetSmart and Quick Tag for pet supplies and services, which can be convenient for picking up food or accessories during your visit to the hospital.
Are there any public transit options close to Banfield Pet Hospital in Austin SE?
Yes, the Greyhound: Bus Stop - Southpark Meadows is nearby, which can help customers use public transit to reach Banfield Pet Hospital.
What local attractions or services are near Banfield Pet Hospital?
Nearby you can find beauty salons like MadWax and What Lovely Nails as well as entertainment venues like Strings in the Woods, which might be enjoyable if you have time before or after your pet's appointment.
Does Banfield Pet Hospital welcome all pet owners equally?
Yes, Banfield Pet Hospital welcomes LGBTQ+ pet owners and requires appointments for services to ensure quality care.
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