Banfield Pet Hospital

Reviews

• AO

  Ana Ollervides

  Sep 28, 2026
  1.0
  I am devastated and deeply disappointed by my experience with the Bansfield Pet Hospital , specifically Dr.Michelle Broecker. I brought my very sick and extremely weak kitten to this clinic because she needed medical attention. I used the clinic’s own online scheduling system and was successfully able to schedule a 5:30 PM appointment. I relied on that appointment, brought my kitten to the clinic, and was already there waiting with her. When I arrived, I was told that the clinic’s latest appointment was actually 4:30 PM and that the 5:30 PM appointment available through their own website was apparently a scheduling glitch. Despite the fact that I had successfully scheduled the appointment through their system and was physically there with my very sick kitten, I was told they would not see her. I asked to speak directly with the veterinarian because my kitten was extremely weak and I was very concerned about her condition. The veterinarian or veterinary technician—I cannot say for certain which person communicated this to me—explained that they would not see my kitten at the scheduled 5:30 appointment because the veterinarian would have to stay after the appointment time to perform the examination and complete the additional notes and documentation. I was specifically told that there was not enough time for the veterinarian to do the exam and complete the necessary notes. No one examined my kitten. No treatment was provided. I was turned away with a very sick and extremely weak animal. What makes this experience absolutely heartbreaking is that my kitten subsequently died. I understand that veterinary clinics have schedules, staffing limitations, and closing procedures. I also understand that online scheduling systems can have errors. However, what I cannot understand is how a very weak, sick kitten could be physically brought to a veterinary clinic after an appointment was successfully scheduled through that clinic’s own website, and the response could simply be that there was not enough time for the veterinarian to stay afterward to perform an examination and complete the required documentation. I specifically asked to speak with the veterinarian because I was worried about my kitten. I was not asking for special treatment or expecting the clinic to ignore its procedures. I was asking for help for an animal who was visibly very sick and already physically present at the clinic. I will never know whether being examined and treated at that time would have changed the outcome, and I am not claiming that it would have. What I do know is that I was standing there with my extremely weak kitten, asking a veterinary clinic for help, and she was not examined or treated because the scheduled appointment time was considered too late for the veterinarian to perform the exam and complete the additional notes. My kitten died, and I will always carry the heartbreak of knowing that I had taken her to a veterinary clinic seeking help and was turned away without her ever being assessed. I am sharing this experience because other pet owners deserve to know what happened. If you are scheduling an appointment for a sick animal through this clinic’s online system, I strongly recommend confirming the appointment directly with the clinic beforehand, particularly if your pet is seriously ill. A scheduling error should not leave an owner standing outside a veterinary clinic with a critically ill animal wondering where else to turn.
• TT

  TNiesha Gonzalez (T)

  Sep 18, 2026
  2.0
  Don't bother scheduling thru the app or website, you will get a constant calls asking to rescheduling. Even if you reschedule based on the information they provided you, they will still call you asking you to reschedule again. Been happening awhile. To save time, probably best to call in cause they seem to have issues with online scheduling. The Service and staff are great once you able to get an appointment but getting an appointment seems to be issue. There online scheduling system doesn't line up with the clinic so it just a big mess.
• LC

  Lee Crook

  Sep 2, 2026
  5.0
  Great staff and caring Vets.
• LA

  Lauren Anderson

  Aug 20, 2026
  2.0
  Keeping a Banfield appointment should not be this difficult. **cue the Seinfeld episode!** This is now the 3rd consecutive time that I have booked an in-office visit weeks in advance only to get a call 2-3 days out saying that the appointment is either double-booked or not an actual appointment time (ie. 4:30pm In-Office Visit). For all 3x, the time I selected was available and bookable through THEIR app/portal. Additionally, Banfield sends a confirmation email 4 days in advance to confirm our attendance & I accept it quickly. The next day, Benfield calls me to tell me my appointment is not available & never was? I understand when rescheduling happens 1x, but don't make it a habit & fix the underlaying issue. After my last (2nd) cancellation/rescheduling, the SouthPark Meadows Banfield told me that this was a corporate IT issue. So, I called corporate to inform of this ongoing, frustrating issue and asked them to address their scheduling platform, even if just for this one location. Clearly, months later, this has gone unheard and unresolved as it just happened again! Now you have a frustrated customer. My pet's care here has been good once we actually keep our appointment (nothing against the staff 's work at this location; they're kind and professional), but now I am strongly debating canceling our membership altogether. The instability of keeping an appointment is unacceptable and not sustainable for busy schedules & leveraging the monthly membership cost. (Unfortunately, this negative review is likely the only way that this will get resolved; I will happily update if anything changes!)
• EE

  EL

  Aug 16, 2026
  1.0
  I liked this place but the day I needed my dog put down they put me on hold for 12 minutes then let the phone ring. I tried multiple times as did my husband with no answer. If your pet is dying go elsewhere.

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