Petco

Reviews

• TT

  Tim Takacs

  Aug 7, 2026
  5.0
  Friendly & knowledgeable staff.
• EJ

  E j

  Jul 29, 2026
  1.0
  Finished a drink while walking into the store. Staff refused to allow me to throw it away because of 2 droplets of liquid in the bottom. Told me to go outside the store and use trashcans 15-20yrds from the entrance. Extremely rude and were complaining about me when I walked back in. I contacted the store manager after writing my review he is aware.
• KM

  Kathleen Mendez

  Jul 21, 2026
  5.0
  Amanda was super patient and very kind person , she knows her stuff thank you again!
• JW

  Joe Williams

  Jul 20, 2026
  5.0
  I’ve been here a few times over the years. Mostly just to get some dog food. I was leaving town and my turtle tank light went out. I usually mail order, but didn’t have the time. They had exactly what I needed. Price a little higher, but they also match price matched the item from their website. They earned the 5 stars directly from the two employees I encountered. The two young men were extremely knowledgeable and down right friendly. I wish I would have gotten their names, but I’ll definitely be back because of their service.
• AA

  Antikamigo

  Jul 17, 2026
  1.0
  I have very mixed feelings about Petco Grooming because my experiences at different locations have been completely different. First, I want to thank the Petco Grooming team in Hackensack, NJ. They did an amazing job grooming my wife’s Maltipoo. We showed them a reference photo, and they followed it perfectly. The haircut looked beautiful, the staff was professional, and the entire experience was excellent. They absolutely deserve 5 stars. Unfortunately, my experience at the Petco Grooming location in Allen, Texas was the exact opposite. The groomer ignored the reference photo we provided and shaved my dog’s tail almost completely bald before even completing the haircut. It looked nothing like what we requested. Thankfully, he stopped because he claimed my Maltipoo was being aggressive. He then recommended giving my dog a sedative about an hour before the next appointment. We followed his advice exactly, purchased the medication, gave it to our dog, and returned for the rescheduled appointment. When we arrived, we were shocked to be told that our dog had been permanently flagged as aggressive and would no longer be accepted for grooming at Petco locations. This made absolutely no sense to us. We followed the groomer’s instructions, spent additional money on the recommended medication, and still ended up being refused service. I understand that safety is important, but this situation felt extremely unprofessional. A Maltipoo is a small breed, and experienced groomers should know how to work with nervous or anxious dogs. Instead of finding a solution, the staff simply gave up and blacklisted our dog. I hope Petco invests in better training and hires experienced groomers who can handle common grooming challenges professionally instead of refusing service after an unsuccessful first attempt. Based on my experience, I cannot recommend the Allen, TX location at all.

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