Petco

Reviews

• DD

  Devon Demetre

  1 day ago
  1.0
  Walked in no one anywhere except vaccine clinic and they can't help you. Never wasting my time again. Can't imagine who runs a store with zero people on the floor
• HH

  Holly Hix

  Aug 14, 2026
  2.0
  After years of using autoship for dog food, we moved to a more rural area. Petco uses DoorDash for delivery here and they are bad at their job. When my last order was delivered to someone else, I took the time to find it. When I located it, it was only half the order. Petco sent the missing portion. I let them know DoorDash didn't do a good job with delivery at that time. I eventually got the missing item. This most recent autoship was delivered to someone else again yesterday. I did not go hunt it down. I called customer service. They agreed initially to expedite shipping but left me on hold for an extended period of time, so I hung up and called again. This time they would not expedite shipping and stated they would replace it this one time. I discussed with the associate that their failure to deliver a product I paid for was not a "me" problem, it was their problem. I asked to speak to a supervisor for clarification. After trying to dissuade me from speaking to a supervisor stating they we're on another call, I offered to wait to get policy clarification. Victor, the supervisor, would not expedite shipping and affirmed that Petco's inability to deliver my purchase was now my problem as they would not guarantee a replacement for misdelivery in the future. I will hopefully get my replacement order. It will be my last. Good luck if you choose to order from Petco if you are outside of the city limits. They clearly don't value their more rural customers. I give 2 stars for the previous good service only. Since moving, 1 or zero stars.
• PP

  P V (PV)

  Aug 13, 2026
  1.0
  1. You walk in and everyone acts like they’re at a funeral. Everyone seems visibly annoyed, especially if you say anything beyond giving them your phone number. 2. They have boxes, buckets, whatever, full of clearance items labeled “price as marked” except half the stuff ISN’T MARKED. Then it rings up full price, and when you point out that there were a bunch of them in the clearance section, they tell you, “If it doesn’t have a price, I can’t mark it down.” YOU are the ones who put it in clearance and didn’t mark the price?? How is that my problem? Anyway…
• DN

  Dark Nova

  Jul 22, 2026
  1.0
  Had bought a guinea pig that was told was a female because we already have 2 other females and wanted a 3rd turns out it was a male but we already grew attached so we separated them and to find out our 2 females are pregnant 1 of our females had her babies fine and is. Our other guinea pig wasn’t so lucky all the babies didn’t make it and neither did she this has broken our heart as she was our first guinea pig
• SS

  stephanie seay

  Jul 17, 2026
  1.0
  Angie in grooming has no business being customer facing. She was cold, condescending, and dismissive. Saying she “didn’t have time” and giving me attitude about the service I always book (I have a bichon and I have always booked him as XS…if this was incorrect 1. No one has ever said anything and 2. Complaining about it as an excuse as to why you “don’t have time” to groom my dog is not the way to go). My appointment was at 2 and she did not come from the back until Evan had to call her and she still took her time not arriving at the counter until 10 past 2 with no greeting, zero warmth. She and Evan had a gossip session about another customer in front of me which is completely inappropriate. I absolutely would never trust them to care for my pet. Worst was no one gave a courtesy call to let me know prior to me driving over that Jenn would be out. Jenn was the only reason I was coming to Petco still because she is an absolute gem, but unfortunately she was injured in the job. I will be driving to Lebanon to Waves Dog Grooming for the foreseeable future. Photo of my absolute best boy from a prior groom with Jenn.

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