Banfield Pet Hospital

Reviews

• JY

  John York

  2 days ago
  1.0
  Honestly I’m shocked that this establishment is still in business the way our situation was/has been handled. I called first thing Monday morning letting them know that my dog’s vet was unable to see her today but that she had cut the top of her paw open on our fence and would need a couple of stitches. I was told that yes they could absolutely do something to drop her between 8-10am. I arrived with my dog around 9:15am to a waiting room and front desk of no staff. I went from one desk to the other hoping to be seen and waited on. My dog was barking so I knew they knew we were present. Around 10-15 minutes later a lady came out of a vet room and went to the back. I would assume it was to let someone know there was customers. They took us back presented me with a pre tx estimate of an exam, paw shave, and cleaning of the area. I agreed. I was told someone would call me later and let me know what would be done to the paw and the final cost to make sure I was okay with that before procedure. At around 1:00 pm I called and asked for an update and let them know that I would be with a client for the remainder of the day and gave them my husbands number. They said I should receive an update in the next few minutes. I received a call but no estimate. The lady said she would most likely need a couple of stitches and possible sedation but asked me if I wanted to go to a different vet or take her to her normal vet. I was very confused considering I had brought her to Banfield, because I was told that my dog would be taken care of today. Now I’m being asked to take her somewhere else. I told her I would rather not do that because then I will be stuck paying all the same fees for an exam and such over again at a different vet that I would like them to just do the services. I was told she understood my concerns and would get me an estimate and see if possibly they could get her in this week. We never received an estimate or call back. My husband went later to pick up our dog. They stated they could do the sutures tomorrow morning, again asked for an estimate they said they would email it over but again never received it. I asked for a prescription for my dogs medication because they wanted to charge me $100 for antibiotics, again didn’t receive either. The next morning my husband called and asked for the estimate and prescription again… we waited around 3 hours never received it. He called back and they finally just told him the prescription over the phone and misspelled it, but still never received the estimate. I have never in my life met so many incompetent people in one building. I felt like no one wanted to work. We were put off, my dog was left with an open wound because of laziness and poor communication. I will never be back and I will make sure everyone knows of my experience. Horrible, horrible, horrible!!!
• JJ

  Jebster

  Sep 29, 2026
  1.0
  Beware...if you have multiple pets and one dies, they may continue continue to bill you. If you transfer unused services after the first death, then the second dies, you're screwed because you won't get reimbursed for those unused services, like dental work. Then they will send it to collections when you try to dispute the payment for those services. The contracting and finance is meant to screw you at your lowest point. I will NEVER use Banfield again.
• JA

  Joy A

  Sep 9, 2026
  2.0
  Like to do all the care away from the owner. Care varies based on location. Lots of up sales on ultrasound IV when the dog has great veins. Don't pay attention to what is due on my dogs package, can just finish a visit (drop off) and certain vaccines, fecal or bloodwork is due. Drop off takes a long time in the two locations I use. Drop off time is for multiple people and if front desk isn't fast you will stand there over 30 mins
• JM

  Jody Malik

  Aug 22, 2026
  4.0
  Helpful staff, sometimes it takes too long to check in and out.
• CJ

  Cynthialynn Jones

  Jul 21, 2026
  5.0
  My mother bought a plan for her dog and he gets wo deedul care by the entire staff, and the dog is not afraid to go there.

Frequently Asked Questions About Banfield Pet Hospital