Animal Medical Center

Reviews

• GS

  George and Rhonda Scruggs

  Aug 25, 2026
  5.0
  Our senior dog, Miss Clara had a seizure on June 2026. We took her in and since this was her 1st one, they explained it could be just something she had gotten into or a fluke. Because of her age, and slightly elevated BUN levels, recommended not to put her on meds, but did send us home with Valium to give in case she had another one. They instructed us to call them if she did. Unfortunately, Clara did have another 2 seizures over the weekend in August. I took her back in and saw Dr. Avery and tech, Christian. They could not have been nicer or more compassionate to Miss Clara or myself! Dr. Avery took her time to explain all options and each medication, along with the side effects associated with each and allowed me time to process and make an informed decision on how to proceed. I was never rushed and felt each question I had was throughly answered. Unfortunately, Clara’s BUN had doubled since June, and her ALT is elevated now,, so I know her kidneys functions are worse and her liver is now affected. Dr. Avery explained that this is common in older dogs. Again, I was not pushed to make a decision to put her down, just given a complete explanation of Clara’s condition and allowed the time to make a decision on treatment.The tech, Christian, even trimmed Clara’s nails in the exam room and there was NO additional charge for this! My husband usually does this but has been sick and unable to get it done. When we went to leave, I was having a little bit of a time as I’m on a cane and Miss Clara was ready to go, so she was pulling on the leash while I was checking out. Another employee, David, happened to notice this and kindly helped me out to the car and lifted her in for me. Amazing Place and Amazing People! When the time comes, for Miss Clara to leave us, I will definitely return here! We have been patients of Animal Medical Center for several years and have always been pleased with the care. However, I have to say, Dr. Avery, Christian, and David are truly the best employees I have experienced since we’ve been coming here.
• RH

  Ryan Hill

  Aug 24, 2026
  5.0
  These people have such a big heart. I am so thankful I came here for my dog in need. They definitely went above what was expected and for that I am so grateful.
• MO

  Melanie Orrand

  Aug 19, 2026
  5.0
  I have been a client with Animal Medical Center since 1998, and their level of care has been consistently exceptional. Over the past 28 years, they have provided outstanding medical attention and compassion for all of my pets. Dr. Heithcock is an excellent veterinarian, and David, the vet tech, is remarkable with my pug. Their professionalism, kindness, and dedication make Animal Medical Center truly outstanding.
• LL

  Larry Loiseau

  Aug 18, 2026
  2.0
  The Vet tech incorrectly weighed our dog so the meds prescribed also had incorrect dosages. I called hoping to correct the problem but was told that I had to bring our senior puppy back to verify his weight. I explained that it was not logical that a 14 pound dog could lose half of his body weight in a 9 month period. I guess I was just frustrated that they did not consult his previous records then. It was sell, sell, sell as we were loaded up with multiple products...even after we explained in detail that he will not let us apply drops to any part of him I still ended up with eye drops.
• KH

  Kami Hubbard

  Aug 6, 2026
  1.0
  Do not come here. I brought my dog, Phoenix, to Animal Medical Center on July 19 as an emergency because he could not properly use his hind end after being injured at PetSmart. What has happened since has been beyond frustrating and unacceptable. They performed X-rays, bloodwork, a joint tap, and other testing. I was told Phoenix had polyarthritis and was sent home with medication that was supposed to help him improve. The veterinarian who treated him that night specifically told me that if he did not improve, we could be dealing with a ligament tear. Phoenix did not improve. He got significantly worse. He is now unable to walk without me physically supporting and lifting his hind end, and I have since learned that he needs surgery that is estimated to cost around $10,000. Because PetSmart is covering the medical expenses related to his injury, I contacted Animal Medical Center simply needing documentation regarding what I was told during Phoenix’s visit. I was then told that the veterinarian apparently did not document the conversation about a possible ligament tear in his medical record. That is not my fault. I cannot control what a veterinarian chooses to document after speaking with me. I called around 2 PM today and was told the veterinarian would contact me before leaving for the day. She never did. Unfortunately, this is not the first day I have been told someone would get back to me and they did not. When I called again, I repeatedly asked to speak directly with a veterinarian because the front desk staff kept telling me what was or was not documented rather than allowing me to discuss the situation with the medical professional who actually treated my dog or another doc working at the time. I was refused access to a doctor. At that point, out of frustration, I stated that I may need to involve legal counsel. The response was essentially that because I mentioned legal action, they could no longer speak with me. Let me be very clear: legal action was mentioned AFTER I repeatedly requested to speak with a veterinarian and was refused. It was not some random threat. Their proposed solution? Bring my dog back and pay another approximately $160 examination fee. Absolutely not. I am willing to bring Phoenix back to be evaluated, but I am not paying another examination fee to the same facility after he was initially diagnosed with polyarthritis, failed to improve, deteriorated to the point that he cannot walk independently, and now needs an approximately $10,000 surgery. I trusted this emergency hospital with my dog when he was in serious pain and unable to walk normally. At minimum, I expected accurate documentation, appropriate follow-up, and the ability to speak with a veterinarian when his condition continued to deteriorate. Instead, I have spent days trying to get answers while caring for a dog who now cannot walk without my assistance. If you bring your animal here, document EVERYTHING you are told, including the veterinarian’s name, the time of the conversation, and exactly what was said. Record it on your phone. Apparently, if it does not make it into their notes, you may later be told the conversation essentially cannot be verified. My dog deserved better than this!

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