Banfield Pet Hospital

Reviews

• CF

  Cherica Ford

  1 day ago
  5.0
  Banfield has taken care of my 4 year old Labradoodle since she was 8 weeks old. I have never seen a pet that enjoys going to the vet like she loves going to Banfield!
• YG

  Yanelis Grave

  Oct 7, 2026
  1.0
  Although the care and attention my two babies receive at the clinic is truly fantastic, and they are always treated very well, I am giving this review one star because the Wellness Plan they are enrolled in has been an absolute disaster. When I decided to enroll my two dogs, who are siblings, in the clinic and sign up for the Wellness Plan, everything was explained to me, including how the plan worked and what it covered. Everything seemed fine, and at every appointment I paid out of pocket for anything that was not covered by the plan. Then, in July, during one of their appointments, I was told that one of my pets was not actually included in the plan. I was shocked. How could that be possible when I had been paying for the plan and paying separately for anything not covered at every visit? They then basically re-enrolled that pet, even though both dogs had originally been enrolled on the same day. On top of that, I was being charged the monthly plan payments on different dates for each puppy, which made no sense. A few months later, I was charged a late fee. When I called to question it, I explained that the payment had already been taken from my card and asked how I could possibly have a late fee. They could not give me a proper explanation. Then I discovered something even more frustrating. When I checked my Banfield app, I saw that my plan had been set to renew, even though I had never agreed to or discussed renewing it. I had to call to have the renewal removed because the app does not give you the option to cancel it yourself. This month, I had to call again after noticing that the price for one of my pets had suddenly increased, meaning I was essentially being charged twice as much. When I contacted the department responsible for the plan billing, I was told that the additional charge was because they were charging me for my pet’s flea and tick medication. I explained that this made absolutely no sense because whenever that medication was actually administered at the clinic, I paid for it separately out of pocket. I asked them to remove that charge and also asked how they planned to reimburse me for the money they had been taking for approximately three months, even though I have not taken my dogs to the clinic during that time. Their response was that there was nothing they could do and that I had to go to the clinic. At that point, I was speechless. I do not understand how Banfield can charge a customer for medication without knowing whether that medication was actually administered. And then, when there is a billing problem, they shift the responsibility back to the clinic. The clinic, however, has previously told me that any problems involving the Wellness Plan and its billing must be handled by the department responsible for the plan. At this point, I honestly feel that this plan is extremely misleading and poorly managed. They make changes to the charges, renewals, and services without properly communicating with the customer, and ultimately it is the customer’s money that is affected. I will be going to the clinic in person soon to get an explanation and find out whether I will be reimbursed for the money that has been taken from me for medication that was never administered. The staff at the clinic itself has always treated my dogs wonderfully, and that is the only reason I can say anything positive. Unfortunately, the Wellness Plan and the way it is being managed have been a complete nightmare.
• AB

  Ally Baharlou

  Sep 27, 2026
  4.0
  Too expensive if you sign up for their plans for the one year account that ruins your credit if your pet dies you still have to pay it off but other than that we got what we needed done and they were very kind and nice and thorough
• MA

  marilyn alderson

  Sep 16, 2026
  5.0
  Everyone at this location have shown me nothing but love for the animals. Take good care of my 95 pound Cane Corso.
• BF

  Brett Farr

  Sep 3, 2026
  1.0
  If you need to see the vet and make and a verified appointment be prepared to arrive to have them say there is a glitch in their system and they don't take drop off this late despite the app showing multiple drop off appointment still available. My appointment was made in the morning and no one from banfield called to cancel or reschedule. I traveled 40 mins to get there to drop my pet off and then take my son to his event. I was told they could fit me in at 3 but couldn't take my pet then despite having a verified appointment. Since the 3pm was a drop off how could they have a space to hold my pet at 3 but not 230?? Front desk didn't care at all as this was 100% thier fault. This happens more often then not at the madison location. Now im sitting in a car with my dog as my son has his event which I can't watch because pets aren't allowed. Thanks for accepting my appointment and then ruining my entire afternoon.

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