Petco

Reviews

• KC

  Katelynn Covill

  Sep 26, 2026
  2.0
  Fish tanks was gross looking. Staff was friendly though, and the store was stocked.
• DD

  Dani

  Sep 25, 2026
  1.0
  I went to try and get my Yorkie groomed for a trip. When I walked in I sensed something was wrong I got asked a bunch of questions that seemed common for a wide range of dogs. The groomer izzy or Isabelle is very unprofessional and denied my 5 pound yorkie grooming service because he is “aggressive” I marked my dog has anxiety and it jumpy. She didn’t try to warm up to him just simply reached in. After that I was told by her and the manager Ammy they would not be able to cut my dog. No reason no trying just simply no. Dog form all sizes are in there running around this was my first experience with them and I will never be coming back.
• NI

  Nahomi Idiaquez

  Sep 14, 2026
  1.0
  Very bad experience I went with my mother-in-law to buy food for our three dogs and the three bags of food had worms inside the bag I always went to buy at petsmar and I had never had an experience so they sell food in bad condition
• JH

  Jodi H

  Sep 6, 2026
  1.0
  Cancelled my grooming appointment bc of "staffing issues", but put it in the system as though I am the one who canceled which screwed up my online account and made it impossible to book online appts. When I called and asked her to fix it she told me she it couldn't be fixed. When we did take our dog back for an actual bath that the appointment was kept, it smelled like she really hadn't been bathed at all. Tried to call customer service to get the online issue fixed and they told me the store should be able to fix it. Called another store for an appointment gave them all of my dogs information they passed me off to someone else who then expected me to tell them all of that information over again and spoke to me very condescendingly. Will NOT be returning to Petco.
• JF

  Justin Farmer

  Sep 4, 2026
  1.0
  I drove a full hour each way to drop my dog off for grooming, only to experience an incredible waste of time and complete lack of communication by this Petco location. During drop-off, I went through the entire intake process, signed all the required paperwork, and thoroughly reviewed her medical records and current issues with the staff—specifically pointing out and discussing a hematoma on her ear and potential fleas. The intake employee checked her in, handed me my copy of the paperwork, and assured me everything was fine to proceed. Instead of grooming her, I was subjected to a completely contradictory and frustrating chain of events: * The First Call (1 hour post-drop): I received a rambling call from a groomer saying everything was "going great," but casually mentioning that the 3-to-4-hour estimate might be extended because their weekend had started early. There was zero mention of any issue with her health. * The Second Call (2 hours post-drop): Izzy called to say that she had actually just started the service, put ear powder in the dog's ears, and then noticed the significant swelling (the exact hematoma we had already discussed and cleared at check-in). Izzy admitted she wasn't a vet, stated they couldn't continue, and demanded I turn around and come pick her up immediately. * The Final Policy Rejection: When I arrived back at the store, I was told they suddenly required a doctor's letterhead stating the hematoma was treated before they would touch her—a policy detail the intake staff completely failed to mention or check for when I was standing right there at the counter an hour prior. To top it all off, the quote they left in the second voicemail ("…employee… from Pet Co Grooming") pretty much sums up the level of professionalism here. If your intake staff isn't going to read the medical notes or communicate salon policies during check-in, don't waste people's gas and time making them drive out just to turn them away over things that were already disclosed. Utterly disorganized and unacceptable customer service. They did offer 20% credit for the next visit… needless to say we will not be back. To make matters worse, this terrible experience brought back frustrating memories of a previous incident at a different Middle Tennessee Petco location years ago. We brought our puppy in for grooming back then, and when I picked him up, staff told me everything went great and didn't mention a single issue. It wasn't until later that we received a call from RUCO PAWS (Rutherford County Animal Control) informing us that an employee claimed our dog had bitten the groomer. They demanded our dog be placed under quarantine at their facility—timed right on a Friday before a holiday weekend, completely ruining our plans. I rushed to the store immediately to request the employee incident report to get some clarity on what actually happened, and the manager couldn't provide a single document or piece of paperwork. It is clear that poor communication, disorganized staff, and a complete lack of accountability are systemic issues across their salons here in Middle Tennessee. We are a family with small kids and have a 280 gallon aquarium, large dog, two cats, and a hamster. Lots of revenue lost for Pet Co by the every type of family they want as clients. Avoid them.

Frequently Asked Questions About Petco