Petco

Reviews

• ST

  St James Tobacco

  3 days ago
  1.0
  I recently visited your store and interacted with an employee whose name I believe was Dan or Danny. Unfortunately, his attitude was unprofessional and made me feel unwelcome. Although I have visited your other branch, I won’t return to this location because of this experience. Customers deserve basic respect and professionalism, and I hope management takes this seriously.
• SD

  Sarah Deris

  Oct 2, 2026
  5.0
  We love Ruth! She groomed our Westie in Mt. Pleasant when we lived there. We moved to Summerville and thankfully Ruth transferred to the Summerville location around the same time. We are so thankful we found & can follow Ruth! She listens to my dog’s needs and my style preferences every time I’m in there. And our “needs” change every time. Shes great!!
• NG

  Nocturne Gold

  Sep 26, 2026
  3.0
  Went in to buy cat food with a family member today and to check out the event Meow Market I had seen advertised on the sign in the store previously. Somewhat embarrassing experience. Asked an associate about the event and she was not sure what I was talking about. I tried to explain and another associate overheard. He said he'd get us something. I heard him say to another staff member that they forgot about the event again. When he came back he dropped two Taste of the Wild samples in front of us at the register and walked away without speaking. Honestly regreted asking, I was just interested in the event and didn't plan to be a burden to the staff. Really wondering what happens to all the unused samples they forget to put out? Hopefully the animal shelter gets them, that would be ideal. Cat food purchased was fine and prices were okay. Think I will stick to another pet store for awhile lol.
• GF

  G Frazuera

  Sep 24, 2026
  1.0
  Extremely disappointed with this Petco grooming experience. I specifically told the groomer NOT to cut my dog's coat low because he is double-coated. Despite those instructions, his body was cut extremely short. The before-and-after difference is shocking. What made the experience even worse was how the situation was handled afterward. Instead of showing genuine concern about what happened, the stylist was rude and nonchalant about the result. She mentioned that she has been grooming for more than 20 years, which honestly made the situation even more disappointing. With that amount of experience, I expected my instructions and my dog's coat type to be taken seriously. I then spoke with management expecting the situation to be handled professionally. Instead, the manager made light of the situation and joked about it. There was nothing funny about this to me. Our dogs are members of our families, and when we leave them with a professional groomer, we are trusting that person to care for them and follow the instructions we provide. What is particularly concerning is that Petco's own published guidance says double-coated dogs generally should not be clipped short, because doing so can interfere with their natural insulation and coat regrowth. Yet that is exactly what happened after I specifically asked them not to cut his coat low. I'm posting the before-and-after photos so people can judge the results for themselves. I am extremely dissatisfied not only with the grooming service, but also with the dismissive way my concerns were handled afterward. I will be escalating this experience to Petco corporate. Hopefully, they can handle this situation in a more professional manner.
• DS

  Darshini Sherlyn

  Sep 24, 2026
  1.0
  I’m extremely disappointed with my experience with Ruth. She shaved my double-coated dog, which was not what I expected or wanted from a professional groomer. I’m very upset that this decision was made, and I feel the grooming did not meet the standard of care I expected. I would strongly recommend that groomers understand the specific grooming needs of double-coated breeds and clearly communicate with owners before making significant changes to a dog’s coat. I will not be returning, and I hope the business takes my concerns seriously.

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