Banfield Pet Hospital

Reviews

• II

  Indigo

  Oct 6, 2026
  2.0
  My first appointment was amazing with them, then I got on their contractual care plan. The care and consideration immediately went out the door. We showed up on time, yet had to reschedule for weeks later because we weren’t checked in until 20 minutes after our appointment started and they didn't have anymore time to see our baby. My cat is skiddish, and traveling is already stressful for her just to not be seen. I loved our first visit, but would also love to see more consistency in Banfield.
• DD

  Dennis Dougherty

  Oct 2, 2026
  1.0
  Absolute communication failure—wasted my time and stressed my pets I am incredibly frustrated with the abysmal communication and scheduling at this location. Weeks ago, I booked a drop-off appointment for both of my cats today at 2:45 PM. At 1:49 PM today—less than an hour before my scheduled time—I received an email stating that one of my cats had been rescheduled to 10:00 AM today. They literally rescheduled my appointment for a time that had already passed. I immediately began calling them while on my way. Between 1:50 PM and 2:35 PM, I called approximately 30 times. Every single call went to their automated system. When I finally decided to leave a voicemail, the system informed me that the mailbox was completely full. When someone finally answered the phone, I spoke with Jessica. The explanation I received was entirely unacceptable. Jessica claimed they tried to call me a couple of days ago to reschedule, but the call was disconnected. I remember that call—it lasted 5 seconds because I was driving. Why did no one attempt to call me back? Why did Banfield send me email confirmations just yesterday for my original 2:45 PM timeslot, which I confirmed, only to silently alter it in their system? To make matters worse, there was zero accountability. Jessica didn't offer to squeeze my cats in or fix their mistake. I had to struggle to get both of my cats stressed out and loaded into their travel crates for absolutely nothing. A complete and utter waste of my time and a stressful event for my pets due to pure negligence. Avoid this location if you value your time and your peace of mind.
• CJ

  Courtney Johnson

  Sep 10, 2026
  1.0
  I rarely leave negative reviews, but my experience with Banfield Azalea Square has been unacceptable from start to finish. My 8-year-old cat, Java, was diagnosed with feline gingivostomatitis by Dr. Amick. It is a painful condition, and when her symptoms returned, she was struggling to eat and drink. I immediately tried to get a refill of the medication that had previously helped her. Over three days, I made approximately 25 phone calls trying to reach the clinic. Nine calls went unanswered on the first day. I continued calling over the following days and ultimately had to seek help from another Banfield location simply because I could not get anyone at Azalea Square to answer. When the prescription was finally approved, I arranged for a family member to pick it up because I work until 5:30 p.m. and live approximately an hour and a half away. She waited about 30 minutes at the clinic to receive the medication. Then I got home and discovered something even more unacceptable: I had been prescribed and charged for TWO bottles of Clavamox, but only ONE was given to me. This wasn’t a missing item from a shopping order. This was medication for an animal who was already in pain and having difficulty eating and drinking. By the time I discovered the mistake, the clinic was closed. I tried calling, but of course, the voicemail box was full. Eventually, I had to return to the clinic in person to get the medication issue corrected. Unfortunately, the lack of communication didn’t end there. I have since sent multiple emails to Banfield corporate seeking an explanation and resolution, yet I have received no meaningful resolution. The local manager (Caitlyn) did eventually return my call, which I missed while at work. I did make several attempts to return her call, only to once again receive no answer from the clinic—and no call back. And, once again, the voicemail box was full. Since then, neither the manager nor corporate has followed up with me to address my concerns or attempt to resolve this situation. And to be frank, I am absolutely TIRED of calling and emailing and getting NOWHERE!! So after approximately 25 phone calls, unanswered calls, a full voicemail box, a 30-minute wait for medication, medication that was paid for but not fully provided, multiple emails to corporate, and an attempted return call to management that went unanswered, I am still left without any meaningful response. I understand veterinary offices are busy. I understand mistakes happen. But this is a pattern of communication failure—not a single mistake. When a pet is sick and in pain, their owner should not have to fight this hard just to reach someone. And when a legitimate complaint is escalated to management and corporate, the bare minimum should be meaningful follow-ups and an effort to make things right. Our pets are family and Java deserved better.
• KC

  Kaitlyn Copeland

  Aug 31, 2026
  1.0
  I have had multiple problems with this Banfield! Most of the time, they don’t answer the phone to talk to someone. I had an appointment scheduled, and when I arrived there was a sign on the front door “vet closed” with no call at all. If you have appointments you should reach out and let them know you’re closed before they arrive. Also, I rescheduled that appointment, than the day before they call and say “we don’t do drop offs that late” than why is there a time slot for it. (Remove it). I’ve left multiple messages with no call back. Prolonging my pets care. It’s been over a month because I can’t get in contact with anymore.
• BH

  Bill Hickman

  Aug 26, 2026
  4.0
  A dog and I our appointment was at 9:30. We got there at 9:15. We didn’t get seen until about 9:49. The problem is they’re only open at a certain time because they don’t have a vet and when I was there I saw a lady get there 10 minutes late for her appointment and they turned her away. Didn’t make sense to me because I got there early and was late getting seen, but anyway the staff is good they could be better could be friendlier than overall. They earned four stars, not five.

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