Banfield Pet Hospital

Reviews

• BW

  Barbara Wood

  Oct 15, 2026
  5.0
  Best Veterinary Doctors in Spartanburg SC caring thoughtful patients very knowledgeable!!
• CF

  Con Farley

  Oct 2, 2026
  5.0
  Great staff and the wellness plans are huge savings on yearly pet shots, dental cleaning and bloodwork labs!
• ER

  Edith Rivera

  Sep 30, 2026
  5.0
  Domino was really comfortable with the staff at the Spartanburg location during her exam, she was happy and so were we!! Thank you so much for the great care
• VQ

  Victoria Quattlebaum

  Sep 16, 2026
  1.0
  I used to be a fan of Banfield but not anymore. I took my previous dog to this location and left due to some concerns I had with his care. When I got my current dog, I was told by relatives that things at banfield had changed and were better. So I signed up for the wellness plan and brought my dog to banfield. I started at the Spartanburg location but ended up leaving that location because the vet wouldn’t answer simple questions about my dogs neuter complications “because she didn’t do the surgery” so therefore she couldn’t explain possible outcomes or complications. I ended up at Lauren’s road location and loved the vet we ended up with. However, when I went to make my dogs annual 6 month appt I was told it was a new vet and that the vet we’d seen previously no longer worked there. This is far from the first time this has happened and one of the reasons I left the first time. When I took my dog in for his appt the utter lack of communication was disheartening and if I could have cancelled my wellness plan without paying outright for the remainder, I would have. I had to find out ON THE APP that my dogs bloodwork was abnormal, that he didn’t receive the shot I thought was getting, got a medication I was not informed about nor was told it was included/asked permission to give him. I’m particular about what meds/brands of meds he gets. I was also told he needed to lose weight (which he does) but when I showed up to get him I was given a generic form printed off the internet that had his goal wait listed for WAY below breed standard. When I called the vet to speak about these matters all I got was “well sorry. My tech was supposed to tell you” while also only 1/2 explaining the above issues to me. When I got to the issue of a medication being given I was not informed about, I was basically told that I should have known because it’s included in the plan and he’s had it before. I went and looked up his visits (I’ve only had him since January) and he’s never received the meds, at least not that is recorded anywhere. And either way they did not ask if he could have it or even if I wanted to have it or opt him out of it. They also never told me he did not receive the vaccine I thought he was getting and had to find out during the above mentioned phone call that I have to now make an additional appt just for him to get that vaccine. I get that it was to early for that vaccine to be given but why did no one inform me of this when I either made the appt, or dropped him off, or when they called to ask permission to do things like ear cleaning that they would get money for. So very disappointed in the service, communication and staff at this location, as well as the location in Spartanburg. If I didn’t have the wellness plan I would be switching vets IMMEDIATELY. But I’m stuck with this plan until March so I guess I have to stick with it. Won’t be doing anymore drop off appointments though as I don’t feel I can trust the staff to be honest and communicate with me if I’m not present at time of appt.
• DS

  Debrah Sutton

  Sep 1, 2026
  5.0
  The techs really care, remember my puppy, and treat her like a little princess. Dr. D is the best, she takes her time, answers your questions without making you feel dumb.

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