Banfield Pet Hospital

Reviews

• GT

  Gail Taylor

  Oct 14, 2026
  5.0
  Great visit and communication with the tech and vet.
• AR

  Aarron Rafton

  Sep 30, 2026
  1.0
  We took our dog to Banfield for what we believed was a fairly straightforward ear infection, and unfortunately the experience turned into a very expensive and frustrating process with very little resolution. At the first visit, they charged around $40 to swab his ear, which we thought was completely reasonable. The test confirmed an ear infection and we were given medication/cream to treat it. After about four weeks, his ear had still not cleared up, so we brought him back. We explained that we believed the infection was still there, but we were charged for another ear swab. Once again, it confirmed an ear infection. We were given a different prescription, but that treatment did not resolve it either. We returned again and, for the THIRD time, were told another swab was needed. Eventually they recommended sending a sample out for a culture and sensitivity test to determine exactly what was causing the infection and which medication would be effective. That test was considerably more expensive. More medication was prescribed, and after everything, our dog’s ear infection was STILL not resolved. By this point, I believe we had spent over $1,500 trying to get one ear infection treated. What frustrated us most was not simply the cost. It was the lack of follow-up and communication after repeated treatments failed. We called the hospital asking to speak with someone about our concerns and felt we were brushed off. We then contacted Banfield corporate. They seemed concerned about what had happened and told us that a district manager would be contacting us. That call never came. We gave Banfield multiple opportunities to address the problem and our concerns, but nobody followed through. Based on our experience, I would recommend finding a good independent local veterinarian where you can develop a relationship with the vet and feel that someone is actually following your pet’s case from beginning to end. We understand that veterinary medicine involves testing and that sometimes the first treatment does not work. Our issue is paying repeatedly for testing and medications, spending more than $1,500, still having a dog with the same problem, and then not even receiving the promised follow-up when we raised concerns.
• PP

  Pamela Peer

  Sep 25, 2026
  5.0
  We love Banfield Pet Hospital and this one is so close right beside a Dunkin' Donuts I wish my Banfield had a Dunkin Donuts although I'd probably go broke for as much as I spend at Banfield
• MJ

  MARGARET J

  Sep 23, 2026
  5.0
  Appreciate the time the vet assistant took to talk about different flea and tick preventions. I also appreciate the time she took with Coconut and sitting on the floor to get to know him and making him feel more comfortable. Thanks so much!
• AS

  Ashlee Simmons

  Sep 10, 2026
  1.0
  I have been with Banfield Pet Hospital for years with both of my dogs. I always had the pet plan, where I pay monthly for services over the year. I moved to Myrtle in 2024 and started using this Banfield location. I mostly had to do drop off appointments because that’s what they would schedule me as, however, my last appointment for one of my dogs was an appointment where I get to stay. While waiting in the waiting room for quite a long time AFTER my scheduled appointment time (this was a typical occurrence, by the way), I hear the “professionals” in the back SCREAMING at the dogs, telling them to shut the F up, etc. Because they were locked in kennels, crying… The woman working the front desk heard them screaming at the dogs as well, and goes to the back to yell at them and to tell them that we can hear them all screaming at the dogs from the lobby. I am then moved to one of the private waiting rooms with my dog, waiting for the doctor to come grab him. When they take him back, I hear the “professionals” yelling at the dogs to “chill the F out”… Not sure if they were talking to my dog or not but nonetheless. Definitely not people that I would want to care for my dogs and I doubt this is a one time occurrence. I just happened to hear it this time since it was an appointment where I got to stay with my dog. I have since cancelled my auto renewal on my pet plans (they wouldn’t let me cancel my current pet plans unless I paid them completely off for the rest of the year, even without receiving further care and even given the circumstances), cancelled existing appointments I had at that Banfield location, and talked to the manager at that location to which he said he’d “look into it”. Just wanted to give a heads up to anyone who takes their pets here/ is thinking about taking their pets here. Not really the type of people I’d want caring for my pets.

Frequently Asked Questions About Banfield Pet Hospital