Petco

Reviews

• CC

  Caroline Cook

  3 days ago
  1.0
  I had a deeply disturbing experience with the grooming department. When I went to drop off my small dog, the groomer put a tension leash on him and continued to pull it tighter until my dog could not breathe. My dog is naturally shy and wasn’t walking with her so she continued to pull the tension leash as tight as possible causing him to choke. He was unable to BREATHE and she would not stop until I went and grabbed the leash myself. Please do NOT send your dog here to get groomed because they will be in unsafe hands. I immediately left with my dog and will not be returning. If I could give a zero star rating I would.
• CW

  Carli Weintraub

  Jun 6, 2026
  1.0
  This was the second time I had a terrible experience with Petco Grooming, and it will definitely be my last. The first time, I called ahead to make sure everything was in order before driving to my appointment. When I arrived, I was told my dog's rabies vaccination was out of date. No one mentioned this during the phone call, and because my vet was already closed, there was nothing I could do except leave and waste my trip. After updating everything, I scheduled another appointment and again called beforehand to confirm there would be no issues. I specifically made sure to bring proof of the rabies vaccination with me. When I arrived, I informed them that my dog takes Prozac daily for separation anxiety. They then refused service, claiming they could not groom dogs taking Prozac. This made no sense. Their website states restrictions regarding sedatives such as Trazodone, but Prozac is not a sedative—it's a daily prescription medication for anxiety. Instead of clearly explaining their policy, Jerry and another employee seemed unable to find the actual policy and were trying to reference unrelated documents. The entire interaction felt disorganized and unprofessional. What was most disappointing was the complete lack of accountability. No one apologized for the inconvenience, despite this being the second time I had called ahead specifically to avoid issues and the second time I wasted my time driving there for nothing. At this point, I have no confidence in this grooming department. If staff members can't accurately communicate or understand their own policies, it doesn't inspire trust in the quality of care they provide. Very disappointing experience, and I will not be returning.
• JR

  Jennifer Robinson

  May 28, 2026
  5.0
  Love this store. Great staff and products. Banfield is a completely different story one star or less.
• PC

  paul c

  May 4, 2026
  5.0
  Excellent and knowledgeable customer service.
• DG

  David Greer

  May 2, 2026
  1.0
  Absolute worst customer service I’ve seen from the groomers. Avoid this joke at all costs…completely awful at their job and take pride in providing the worst customer experience. I don’t write reviews…I took the time for them, that’s how bad they are. Spend the extra $20 and go to someone that actually cares and enjoys animals.

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