Banfield Pet Hospital

Reviews

• KR

  kristina ring

  Sep 23, 2026
  5.0
  Dr Hunter and Dr Deford have both been great providers and the wellness plans have fulfilled my pets needs for over 15 years.
• CS

  Christy Silveira

  Sep 19, 2026
  1.0
  This location canceled 30 minutes before my appointment. I rescheduled at the Long Point location and they canceled 4 minutes before my appointment. 0 stars for Banfield.
• JG

  Joanne Grimshaw

  Aug 19, 2026
  5.0
  Dr Deford and Abby are awesome!
• RP

  Rebecca Perkins

  Aug 16, 2026
  1.0
  ⭐️ 1 star: Extremely disappointing experience I have tried repeatedly to resolve this directly with Banfield Pet Hospital Mount Pleasant West, but after multiple calls to the practice manager with no response, I feel compelled to share my experience. I scheduled an 8:00 a.m. in-room appointment for my dog. Within 15 minutes, I was called and told it would be changed to an 8:00 a.m. drop-off. When I insisted on being present for the exam, I was pushed toward 2:30 p.m. because the vet supposedly preferred afternoon in-room visits. I had to insist on keeping the 8:00 a.m. appointment I booked online. When I arrived, I was placed in a room where staff immediately acknowledged there was mold on the wall, said they knew about it, and said they were addressing it. This was the first appointment of the day, so I questioned why another room wasn’t available. The veterinarian was clearly unhappy about seeing us at 8:00 a.m. She walked in, lowered the table, said, “Are you going to put him up here?” and I never saw her again. I was initially quoted about $180. Then I was told they did not have working clippers necessary for the treatment. Quenton told me to go buy the clippers myself and return, and explicitly told me my bill would be “0 dollars and 0 cents.” He acknowledged how ridiculous it was that I had to supply their equipment. I went to Walmart, bought the clippers, returned, and they performed the service using them. My dog was poorly shaved, given a cone, powder, and medication described to me as being “for pain.” I was told to use the powder for 10 days. I left without being asked to pay and have documentation stating I would not be charged. The service record also lists the lack of working clippers as the reason for the $0 charge. Banfield then charged $350.99 to my husband’s credit card, which was simply on file for our cat. He was not at the appointment, and I was never presented with or authorized that charge. The practice manager called after I submitted Banfield’s feedback survey. She said she wanted to discuss my experience, but then told me their clippers were actually working and that they had another pair in surgery that could have been used. I called her back and got no answer. I called again on August 5 and 6 and was told they weren’t sure when she would be in. Still no resolution. After following Banfield’s instructions for 10 days, I removed my dog’s cone. Within two hours, he chewed another area of his body raw and bloody. We took him to an urgent-care veterinarian, who told us it was an allergic issue, not simply a small nick with too much moisture. They also told us the medication Banfield described as being “for pain” was actually an antibiotic. I had stopped giving it because my dog was no longer in pain and I had not been told it was an antibiotic. The urgent-care vet provided excellent care, clear instructions, and appropriate medications. That visit cost another $300. So we were charged $350.99 by Banfield after being explicitly told the bill would be $0, and then spent another $300 getting our dog treated. The biggest issue isn’t just the money. It’s the combination of poor communication, the moldy exam room, the treatment experience, being sent to purchase Banfield’s own equipment, conflicting statements about whether their clippers worked, unclear medication instructions, the $350.99 charge, and the complete lack of follow-up from management. I would not return to this location.
• ET

  Emily Toepfer

  Aug 13, 2026
  1.0
  !!!HIGHLY DO NOT RECOMMEND TO ANYONE!!! I could not be more unhappy about the veterinary services husband and I got here. First appointment was great seemed that everyone was on the same page. Second appointment new vet came in, looked at my dog for maybe a minute left and never came back in. Then had her assistant give me a bag of medications he would have to take for “the rest of his life twice a day,” and told me have a good day. I walk up to the counter, $400 in medications that I had no clue what were being used to treat. I declined taking the medications and told the receptionist I would like to come back and get a second opinion from the original doctor who saw him. Well that brings us to this morning. My wonderful husband brings my sweet baby to the vet to be dropped off for a dental cleaning, and a nail trimming, under sedation. Planned, spoken about, scheduled, rescheduled over the phone with verbal confirmation this was what the appointment was for. My husband gets to the vet and they bring him back to tell him, the vet doesn’t know why he’s here today, he looks fine, and she has no idea what’s been happening because she’s been away for a “free week.” Anyway this facility does not have any order of communication down with their staff and their patients, they don’t tell you anything and leave it up to the 18 year old receptionist, and they won’t treat your pet because they don’t know what’s wrong with them, probably because they don’t put anything in your pets chart so you can keep track of it all… HIGHLY DO NOT RECOMMEND TO ANYONE!!!

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