Petco

Reviews

• OK

  Olivia Knight

  4 days ago
  2.0
  Never really shopped at petco and probably never will again especially at this location i went around 7pm and the 2 workers were just snotty and rude. I’ve truthfully never shopped at this store so i wanted to look around while i tried out the pick up feature. While i had waited for my order which I can admit i had just placed the order, i had was still in the store for quite a while despite not seeing the litter i had placed for pickup either. Neither of the lady’s were the nicest to approach nor were they ever available to do so i could just pick the item up myself, either there noses were stuck in their phones or ignoring customers to talk to each other. When i arrived to the register her attitude was cold with no greeting either. After almost interaction i would say a thank you, or a sorry for not knowing much about the store. As they would roll their eyes and judged me for it.
• AD

  Anthony Darmanin

  Oct 4, 2026
  5.0
  Great customer experience, food was. Fresh and hot.
• MW

  Michael Wayne

  Sep 4, 2026
  5.0
  My review is a little different. I was actually very upset after my encounter at the register. My funds were taken out of my account but the store said they didn’t have a transaction that went through and I still owed the money.. classic. There was a debate where I then asked for the manager. And I want to say that Ashley the manager for the Lexington store was extremely calm and collected when dealing with - me. I was NOT yelling though my voice WAS raised. Long story short, I talked to enough people to convince me to just.. call my bank.. which I did. And lo and behold, it WAS an issue on my banks end. I’m glad I did not act too outrageous I was just an upset customer as I explained multiple times.. I thanked Ashley very much for doing such a great job at keeping her cool and I explained my TONE was a personal issue I was dealing with and working on. I left the store better than when I walked in actually. So this review is for you Ashley! Great job and thank you for your help with the issue from start to end. The cashier…. She was a different story.
• KG

  Katrena Gunter

  Sep 4, 2026
  3.0
  I came in to get a couple of plants and 4 neon tetras to add to the 5 I already have. In less than 2 days, 2 of them died. It's so disappointing to learn that these fish are actually pretty fragile due to mass breeding. I didn't know that and it sucks! I started my fish keeping journey by first getting a Betta fish. And what I've learned since getting mine just makes me sick the way you pet stores keep these beautiful fish in a cup! Your stores are pretty large. Couldn't you at least house them in a gallon bowl? Everytime I go into a pet store and see them, it breaks my heart. Capitalism and greed ruins anything that is good.
• EH

  Earl Hart

  Sep 2, 2026
  2.0
  We entrusted Petco with our snorky’s grooming needs after two prior visits, with the first visit being great. Unfortunately, this most recent experience was extremely disappointing. Our dog does not grow hair quickly, yet we returned to find he had been completely shaved down — legs, body, everything — losing his signature schnauzer look. This was never discussed with us, and it was a shock to see him altered so drastically. To make matters worse, Petco lost his collar, including all his credentials and his rabies tag. When we went back to retrieve it, they still couldn’t locate it. After some time, they eventually found it, but the process was frustrating and showed a lack of organization. We were also told he received a flea dip as part of the service, but now our dog has fleas — something we’ve never had to battle before. We’re now dealing with an uncomfortable pet and the hassle of treating an unexpected flea infestation. Overall, this visit left us disappointed, stressed, and feeling like our pet wasn’t cared for with the attention and professionalism we expected.

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