Banfield Pet Hospital

Reviews

• DR

  Delsie Russell

  Aug 20, 2026
  5.0
  Everyone friendly and caring. Love the doctors and staff
• KC

  Kyle Chadwick

  Jul 22, 2026
  1.0
  We have pet insurance with banfield, called to bring our cat in and was told to come in. After waiting for over 20 min and going back up to the counter was told the system was down since 6 YESTERDAY. So I guess they were just gonna let me and my sick cat sit there forever. And now I needed to bring my cat sonewhere else and pay hundreds when I pay insurance to this company. Unacceptable.
• JP

  Joanie Price

  Mar 26, 2026
  5.0
  Dr Green performed our Lola’s surgery and did a wonderful job. Explained everything beforehand and what we were to expect afterwards. Great team at Banfield Pet Hospital on Woodruff Rd!!
• AW

  Ansley Watson

  Jan 16, 2026
  5.0
  Every member of the staff was so kind! My dog struggles with anxiety at the vet and having a vet inside a pet store has been so helpful for her, we love being able to pick up her a treat or toy to celebrate! Dr. Brick and Ashley took time to get to know my dog and made her as comfortable as possible. It made a huge difference for my dog but also as a pet parent to know the staff cared and treated my scared pup with understanding and kindness. They also accept Care Credit which is a huge bonus. We will for sure be returning for all future vet needs!
• RR

  Ryan R

  Jul 22, 2014
  1.0
  We took our dog in for minor surgery (according to the doctors at Banfield) and she was unable to walk for 48 hours afterwards. The incision was amateurish and communication/assistance post-op was informal and almost non-existant. We were forced to return to Banfield 5 times total after this procedure either to have the wound cleaned to prevent infection, to have sutures checked because they were spaced too far apart (allowing the wound to open), or to have sutures properly removed after they failed to do so the first time. We will not be back except to squeeze money out of the Wellness plan that is paid for and non-refundable. I wouldn't recommend ever going to this Banfield, but if you do for some reason, do not sign onto one of their Wellness plans. You're locked in for a year by contract regardless of whether or not you use the services, and there are no refunds. I've heard from others that other Banfield locations are great, and I'm sure they are, but this one is an exception.

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