Banfield Pet Hospital

Reviews

• CS

  Candance Stephens

  6 days ago
  2.0
  I’m writing this review after one of the most unprofessional experiences I’ve ever had at a veterinary clinic. I genuinely feel compelled to pray for the receptionist, Sarah, because the level of rudeness, hostility, and unhappiness she projected was something I could feel through the phone. No one who speaks to people the way she does can possibly be happy in their life, and I sincerely hope she finds peace — but she should absolutely not be working with the public. My husband arrived a little early to drop off our adorable Yorkie for her vaccine appointment. He was literally just the driver, yet Sarah spoke to him with a nasty, condescending tone from the moment he walked in. She even tried to convince him that our dog didn’t need any vaccines — which not only contradicts Banfield’s own standards, but would’ve meant lost revenue for Banfield. It was clear she was irritated that we booked the appointment online (a service Banfield advertises in their own on‑hold message), and she acted as though we were at fault for her not seeing it. She then scolded him for not knowing which facility was performing the spay — even though the only reason we had to reschedule in the first place was because Banfield cancelled our original appointment after a full month of waiting, claiming a doctor backed out. That cancellation forced us to wait yet another month. And somehow, she blamed us for not calling to confirm, despite the confirmation email clearly stating Banfield will contact us. They did not. To make matters worse, when I called earlier to ask for a ballpark drop‑off time, I first spoke with a very sweet young lady who was kind, helpful, and professional. But when I called back, I encountered Sarah — and her tone was so sharp, so unnecessarily rude, that I was genuinely stunned. Her attitude alone would make any reasonable person reconsider bringing their pet here. The irony? Immediately after dealing with her, the doctor called me — and she was one of the sweetest, most professional people I’ve ever spoken to. She complimented my pet, explained everything clearly, and restored my confidence in Banfield’s medical team. So here’s the truth: Banfield has some wonderful staff… but Sarah is the rotten apple spoiling the bunch. If you choose to visit this location, be prepared to deal with her — or avoid her entirely if you value kindness, professionalism, and basic respect. I’ll continue to pray for her, because clearly something in her life is causing her to treat people this way. But Banfield should seriously reconsider allowing someone with that demeanor to be the first point of contact for their clients.
• AJ

  Allen Janofsky

  Aug 21, 2026
  1.0
  bsolutely Unacceptable — Our First and Last Visit to Banfield We took our dog to Banfield Pet Hospital yesterday for the first time, and the experience was absolutely unacceptable. I cannot remember ever receiving worse service from a veterinary hospital. We had a 3:00 PM appointment and arrived about 10 minutes early. We checked in at the front desk and were taken back to a small waiting room. From that point on, we were basically forgotten about. We sat in that room for 45 minutes without a single person coming in to see us or even checking on us. No veterinarian, no technician, no update, and no explanation. Finally, we had to go looking for someone ourselves. The woman at the front desk told us their computers were down and that they would get to us soon. Computers going down is understandable. Leaving customers sitting in a small room for 45 minutes without saying a word to them is not. It would have taken someone less than a minute to come in, explain the situation, apologize for the delay, and let us know what was happening. Apparently, even that was too much to expect. We went back and waited another 20 minutes. Once again, nobody came in. Nobody checked on us. Nobody gave us an update. Meanwhile, we could hear staff members laughing and talking while we continued to sit there waiting. After more than an hour, we finally had enough and walked out. What made the situation even worse was the reaction at the front desk. There was no meaningful apology, no concern that we had waited more than an hour for a scheduled appointment, and seemingly no concern whatsoever that we were leaving without our dog ever being seen. That tells me everything I need to know about how this location treats its customers. If we hadn't gone to the front desk ourselves after the first 45 minutes, how long would they have left us sitting there? Another hour? Two hours? It certainly didn't seem like anyone was concerned enough to come find us. We weren't asking for special treatment. We simply expected Banfield to honor a scheduled appointment or, at the very least, have the basic professionalism and courtesy to communicate with us when they couldn't. They did neither. When you bring your dog to a veterinary hospital, you are trusting the staff with a member of your family. An experience like this gives me absolutely no confidence in this location or the level of care and attention my dog would receive there. This was our first visit to Banfield Pet Hospital, and it will absolutely be our last. Based on the complete lack of communication, professionalism, and concern we experienced, I would not recommend this location to anyone looking for veterinary care for their pet.
• SB

  Scott Brown

  Aug 12, 2026
  3.0
  Scheduling with any Banfield has been one cumbersome. The check-in and checkout procedures are just as cumbersome and time-consuming for no reason. It was a three week wait for any appointment at a local Banfield so I needed to drive 45 minutes to find one that could take our girls. It was refreshing to have a vet see them instead of a VA. Outstanding care at the James Island location. The cost for Simperica Trio is absurd. When you add that on to the monthly cost and the difficulty in getting seen by a vet and a local Banfield, I question the reason we are still using them after 20 years.
• ZJ

  Zee Jay

  Jul 23, 2026
  5.0
  They took wonderful care of my sweet Cooper!
• CK

  Cherry Kent

  Jul 8, 2026
  5.0
  I appreciate how kind the staff was to my extremely old lady dog. ❤️

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