Petco

Reviews

• LC

  Lynn Costa

  5 days ago
  5.0
  I went to get my cat food & use a coupon I had. The coupon wouldn't work & the manager was nice enough to not make me wait forever while she tried to get it to work correctly. They also had free cat food samples which was very nice since I didn't get out the previous weekend due to the storm.
• DD

  Dwayne Davis

  Sep 27, 2026
  2.0
  If you consider your dog as a family member DO NOT bring them here. The staff is so stuck on their phones it's ridiculous. I was a bit early concerned about the weather. Np.. I know your busy. Could you please acknowledge me in the 45 min I waited with my guy that has anxiety. Nooo.. I got looked at time and time again through the window. At least come say hey, how are you is that .... Ok we will be with you in a bit. Lol the customer service here & pretty much everywhere is just absurd. These kids they hire are in their phones while grooming. With no regard for anyone or anything else. I used to go faithfully because it was convenient with my work schedule then I stopped due to the lack of work ethic, detail and experience. I went back being in a jam and never again.ubguy smells the same as when he sent in, and has dandruff for days. Which he doesn't ever have. I don't ever leave reviews, I usually let people experience and decide things for themselves, but this place "PETCO' should be avoided at all costs
• DV

  debra vita

  Sep 17, 2026
  5.0
  Love how they take care of my Lyla during her hair appointment!!!❤️❤️❤️
• CP

  Charleen Della Porta

  Aug 24, 2026
  1.0
  This is the first time I have ever written a review on anyone. My experience was so horrible, I feel compelled to write about it and warn other dog owners so it doesn't happen to them. On August 23, 2026, I had made an appointment for my 16 year old small breed mixed dog to have a bath and a haircut. I have taken him here prior and have never had any issues. I always try to book the first appointment of the day as my dog has anxiety when separated from me for extended periods of time. I had him booked for 815 and arrived a little earlier. he appeared to be the second dog to arrive for day. normally he would be there for 2 hours or less and I would receive a call to pick him up, so I stayed local and did some shopping in Garden City. At 1045 I decided to go to Petco to see how he was as almost 3 hours had passed. There were 3 staff members sitting at the desk talking to each other. I interrupted their conversation to inquire about the status of my dog. One of the young ladies went in the back to check. She came back out a few minutes later to report that he was not ready and that it normally takes 3 to 4 hours for a haircut. I said, then he should be done soon, I dropped him off around 8. She then became very snippy and reiterated that it would be 3 to 4 hours and they would contact me when he was done. Even though she was very rude, I left the store figuring they were just busy and that he would be ready at noon. I came back at noon and all 7 employees were sitting at the front desk, I am assuming on their break, joking and laughing. The employees listed were: Hannah, Lexi, Sage, Brooke, Richard, Izzy, and Alisha. Then I noticed customers coming in and picking up their dogs. I started asking them what time their appointments were scheduled for and the services they were receiving. They were all roughly the same services as my dog with appointments at 10, 11, and a walkin with no scheduled appointment. At this time it is 1230 and I can't even see my dog anywhere through the glass. I ask for the manager. She quickly noted that she runs the store but doesn't oversee the grooming area. When she came back she had some excuse that my 16 year old dog had an accident, he had been there over 4 and a half hours at this point and that was the reason for the delay. After she spoke with them, my phone went off which I thought indicated he was ready but I was wrong. They just wanted to give me the bill but stated they were still working on him. I went to the cashier to pay and the first thing I was asked was if I wanted to leave a tip. Absolutely not. Now it is 1 pm, my dog is finally taken out, and I do not see any other dogs being worked on. Nothing had been done prior to that time. I could visibly see him shaking from where I was standing from behind the glass. I asked to speak with the manager again, I wanted to make sure that I was sent an email so that I could leave a review. She again reiterated that she did not oversee the grooming area and that there had been many complaints filed against them. I told her that I understood that these are young people and that they are probably getting paid minimum wage but they were taking care of a family member and someone responsible should be overseeing them. And why do they have you make an appointment if they don't follow them. I finally received my poor baby around 130, 5 and a half hours later. He was shaking like a leaf. I really hope the owner or someone from Petco in Garden City Cranston reads this and something is done because I do not want this to happen to anyone else's dog.
• DF

  David Fortune

  Jul 26, 2026
  1.0
  I just got back from the Garden City location. Service wasnt terrible it was nonexistent. I waited over 15 min in the fish section and could not find a single employee. I decided to go over to the register and ask for help. I was clearly interrupting her txt conversation but was told somebody would be sent right over. 17 minutes later nobody had arrived. I grabbed 1 of the items I needed ( not fish) and went to the register. Just to wait another couple of minutes to have somebody arrive. She asked me if I still needed fish and quite honesty I just bit my tongue and said I was all.set. I was planning on buying over $50 worth of fish but couldn't even get an employee to help. Ive had bad service before but Garden City Petco.. gets zero stars if I could. Ill spend more at a local petstore but at least there will be an employee on the floor and one at a register

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