Banfield Pet Hospital

Reviews

• EP

  Evana Pino

  Aug 13, 2026
  5.0
  I cannot say enough wonderful things about Diane at the front desk and Dr. Danielle at Banfield Wexford. They have both been absolutely incredible every time I’ve needed them. Diane is so personable, kind, helpful, and genuinely caring. She makes you feel like you and your pet truly matter, which means so much when you’re already worried and stressed. Dr. Danielle is equally amazing. She is incredibly compassionate, patient, knowledgeable, and truly takes the time to listen and help. You can tell how much she genuinely cares about the animals she treats and the people who love them. Having people like Diane and Dr. Danielle there makes such a difference, especially during scary or stressful situations with your pet. I’m beyond grateful for both of them and for the kindness and care they’ve shown Ellie and me. They are truly the kind of people you hope to have in your corner when it comes to your fur baby. Banfield Wexford is so lucky to have them! ❤️
• LD

  Lisa DeCarolis

  Aug 3, 2026
  1.0
  This is a review about the Banfield pet insurance policy and not this hospital. I signed up for pet insurance, had it for one month and then had to euthanize my dog. I was told that in spite of that I had to continue paying for the policy for a year and then had to cancel it personally when the year was up. I asked if I could transfer it to my other dog and was told NO. They do not tell you that you will have to continue to pay even when your pet is no longer alive! This is an inhumane policy. The office manager at this site was helpful but I still had to pay a large portion of the unused policy in spite of it all.
• MC

  Maura C

  Jul 24, 2026
  5.0
  My dog Dublin had his teeth cleaning, staff and Dr. our professional, knowledgeable and efficient. I recommend them highly.
• RT

  Robert Tacey

  Jul 23, 2026
  5.0
  Everyone was very helpful
• SS

  Scott Sand

  Jun 18, 2026
  3.0
  I've been taking my dog to Banfield, since I adopted him from a rescue litter. He'll be five in August. At the time, Banfield was one of the only veterinarians I could easily book, in the early post-COVID landscape. I enrolled Kobe in their wellness plan and it has been relatively easy from a set-it-and-forget standpoint. Two yearly checkups. Routine vaccinations. I haven't really done a cost-benefit analysis, since it's just been easy. It's easy to book him for any appointments. The downside is the impersonal feeling of the visits. I generally feel Kobe receives good care, and the staff generally seems caring and knowledgable. However, Banfield often feels like a big business, as opposed to the independent local veterinarian I used to take my cat to. At first, I didn't like the drop-off check-ups, but I learned to look at them as an opportunity to run some errands or handle other things on my to-do list. The appointments were generally pretty quick, but sometimes they aren't. I dropped off Kobe for a routine check-up on June 16th at 10:15. We had to wait a good bit in a room for a vet tech to see us. I had some things to do and after I finished them, I just kept killing time out in that area. Eventually, I returned to Banfield a bit after 5:00 because they close at 6:00. They forgot to call me. They "couldn't" tell me when they'd finished Kobe's visit and chalked up forgetting to call to a busy day. It was sad to think of Kobe proabbly just waiting there unnecessarily for the majority of the day. It's certainly the kind of thing that makes me think I should do that cost-benefit analysis and consider canceling the wellness program and go back to my old vet. I'm sure there are hoops to jump through to cancel. Essentially, the big business side of Banfield provides its benefits: ease of scheduling, the routine things included in the program, a decent app that is good for scheduling and downloading records, etc. But the big business side also creates that impersonal feeling that sometimes makes me think I'd be better off returning to my old local independent veterinarian. If I stick with Banfield, I'll certainly call, if something similar happens again. Although, that seems like a something a customer shouldn't have to do. And it's worth noting, things have mostly run smoother in the past.

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