Banfield Pet Hospital

Reviews

• RF

  Ray Fate

  Oct 12, 2026
  2.0
  Doctor is inconsistent and cancels too much people have to take off and they mess up too much inconsiderate to others lives.
• EC

  Elyse Cousins

  Oct 10, 2026
  5.0
  My 6 y/o golden "Tucker" has gone to the Banfield/Crafton location since he was just a pup - and I wouldn't dare take him anywhere else! Tara, their Practice Manager, is an absolute gem. She is thoughtful, accommodating, responsive, and always follows through. As far as the Vet Techs/Front Desk... I know I'm going to miss naming someone and whoever it is, I apologize in advance - We love you the same! I can genuinely say I've never had a bad experience with anyone there. From Rob (who has had to literally carry my giant 80 lb baby in from the car), Emily (who has also come out to the car on multiple occasions as reinforcement, LOL), Savannah (ditto), Tessa, Sarah, Chris, and Nicole - they are all outstanding, patient, and you can tell genuinely care about your fur-baby. Every time we're there I appreciate how they stop in just for pets and to say "Hello". Apparently Tucker is a fan favorite there... or they just want to witness the Drama King in action! *wink* Dr. Gerstnecker is new to the practice and I was highly impressed with her thorough exam, patience, and education during a worrisome visit. Dr. Hannah is also amazing, thorough, and takes her time explaining things. We've seen her several times over the years. I have the Banfield Plan and highly recommend it! I have saved (literally) thousands of dollars with my "frequent flier". It's a comfort to know I have it and that he will always be in the best of hands when he comes in. Thank You, Banfield/Crafton Staff! With Gratitude, Tucker's Mom
• AR

  Astryiz Roblox

  Sep 18, 2026
  1.0
  both of my dogs i took here got fleas. it is incredibly unsanitary like they dont even wipe down the room after its been used. staff is rude and the wait time after being in the room takes legit forever. disregards the preferences you want for your dog after knowing whats best. do not come here please save your money and go somewhere else.
• DH

  Destanie Huetter

  Sep 9, 2026
  5.0
  Extremely kind, answered every question we had and left us feeling reassured our babies would be taken care of!
• AL

  Abi Leitner

  Aug 24, 2026
  1.0
  Do not go to this Banfield location. I scheduled an appointment for vaccine renewal and a nail trimming. As soon as the vet tech entered the room she began trying to sell the wellness program. I expressed my hesitations as my dog is already insured but she continued to press the issue, not getting up to take my dog back until I gave an answer. Finally I asked if she would be able to take him back and I’d give an answer after. To this she told me that somehow my total for the visit, without the plan, would be $640. I was extremely confused by this as I only needed 2 vaccines and a nail trim. She began telling me that my dog needed a fecal test, multiple blood tests, a full exam, etc. all of which I was not prepared for and did not schedule an appointment for (I’d already gotten his comprehensive exam and stuff done this year). I asked if we could just do the vaccines and nails then and also get the blood work for the heartworm test but that was it. This entire time my dog is sitting calmly next to me on the bench. She takes him back and returns not even 5 minutes later saying she was unable to do anything, not even trim his nails or give his vaccines, because he was uncontrollable. I’ve never had an issue with my dog at any groomer or vet, he calmly came back and laid down next to me, I couldn’t believe it. She then started suggesting that he be anesthetized to get all of these things done and that I should go ahead and do a full dental cleaning while I’m at it. I was shocked and could not understand why any of this is necessary. Even then the vet tech continued to push that I get the wellness program over and over again. I’m trying to understand how she was unable to do anything of the things I needed done and she kept saying she “made 3 attempts” and couldn’t try anymore, I asked if they could try to do the vaccines and stuff with me in the room maybe he would be calmer and she said no because of the previous attempts. I understand dogs can act different in different environments but she wasn’t even gone 5-10 minutes, it didn’t seem accurate, the entire appointment lasted 2 hours… I left the visit and drove straight to PetSmart where the groomer trimmed and grinded his nails in 7 minutes, said he was totally calm and she couldn’t see how the vet wouldn’t have been able to do anything. The vet tech that I worked with was so rude and pushy and clearly was not listening to anything I said, it seemed she was only worried about money, she also continued to call my dog “she/her” the entirety of the visit even after asking me twice “is it a boy or a girl” which on top of everything else was so frustrating. I felt like I was in the twilight zone.

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