When your dog or cat needs professional care, you can rely on the veterinary team at Banfield Pet Hospital in Pittsburgh’s Ross Township. Just off Northway Mall Drive in The Block Northway Shopping Mall, you can find us inside PetSmart. At Banfield, we pride ourselves on our selection of petcare services from a dedicated team of people who love animals just as much as you do.
My six year old kitten had to be euthanized. The vet, and all staff members, were warm and kind to Syrup and myself. I felt the same comfort and compassion that I have when gathering with family to say goodbye to a loved one. The folks at Banfield in the Northills are wonderful. Thank you all very much.
MA
Michelle Ammer
May 12, 2026
2.0
The vets and the vets techs were seriously amazing I couldn’t be more happy how they took care of my baby Chloe. However I signed up to pay monthly payments and for almost 2 weeks cannot get established on their website for all the extra things I can get like 24/7 chats because the I was told while chatting with the online group the website it down. I sure got 50 emails about everything I can do on the app that doesn’t allow new people to log in. I cannot see any records for my cat.
JM
Jenifer Moore
May 11, 2026
1.0
If I could choose zero stars I would!! I scheduled an appointment on their app. Received a call the same day telling me I needed to reschedule because it’s a diagnostic appointment and 5pm is too late!! I stated he only needs his nails trimmed and they said that’s fine bring him in. I took a half day off of work only to be told I didn’t have an appointment by a very rude staff member at the front desk in glasses and a pony tail… VERY RUDE and IN THE WRONG DAMNED FIELD!!! Afterward the Dr said he would see my pup but I didn’t feel comfortable with the service after the front staff was so rude!!! I will NEVER Go back!!
BS
Brian Schnitgen
May 7, 2026
4.0
It’s always a nice experience
LL
Leslie Leon
May 5, 2026
4.0
I unfortunately had to let go of my baby girl of 18 years lived a long life but unfortunately she got really downhill ! I called banefield and had to make arrangements of the hardest decision and the staff (especially I think her name was Alli ) was so considerate and nice and took her in right away !
Very professional and also when I picked my babies remains was so surprised to see how nice the box and and they gave me some of her hair and paw prints and cards for her memories!! Price is also most reasonable then other vets
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the Banfield Pet Hospital's hours of operation?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and is closed on Sundays and major holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not offer emergency care, but you can call during hospital hours for urgent care advice and referrals. During non-hospital hours, contact your local emergency hospital.
What preventive pet health care services are available at Banfield Pet Hospital?
Banfield offers vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to maintain your pet's health.
What is included in an Optimum Wellness Plan at Banfield?
Optimum Wellness Plans include annual head-to-tail exams, vaccines, early diagnostics, nutrition consultations, dental care, and more, designed to support preventive pet care.
Can I schedule a Virtual Visit with Banfield Pet Hospital?
Yes, if you have an Optimum Wellness Plan, you can schedule Virtual Visits to receive quality care from home.
How do I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via Banfield's website or app, or call the hospital directly at +1 412-364-5669.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room visits, drop-off appointments where pets are cared for while you wait remotely, and virtual visits for wellness plan clients.
What nearby places can I visit before or after my appointment at Banfield Pet Hospital?
Near Banfield, you can visit Northway Mall and The Block Northway shopping centers, or enjoy a meal at Wahlburgers, Blaze Pizza, or Another Broken Egg Cafe.
Are there fitness and wellness options near Banfield Pet Hospital?
Yes, nearby fitness options include Club Pilates, FitWell Studios for yoga, and Row House for rowing fitness, perfect to visit before or after your pet's appointment.
Where can I find beauty and spa services close to Banfield Pet Hospital?
Nearby beauty and spa options include Queen Nail Bar and Charlotte Tilbury, great places to relax while visiting the area.
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