Stanglein Veterinary Clinic

Reviews

• HH

  Hollie Henning

  3 days ago
  5.0
  Excellent veterinarian services!! Dr Nate is the best! Many years Of A++. Services all the staff are very knowledgeable and professional. Thank you so much!!
• LS

  L Specter

  Jun 29, 2026
  1.0
  I went there today because my dog was at the ER yesterday. I went to drop off the ER papers and to request an appointment and an estimate for blood work — something they have given me in the past. The front desk staff were rude and refused to give me an estimate, saying they were “just secretaries.” The phones were ringing nonstop, and it was obvious they were overwhelmed and not able to handle the pressure. I asked if a nurse or doctor could possibly guide me since the front staff clearly couldn’t. Later, a nurse called me and said the doctor felt it was “unacceptable” that I walked in to bring the ER papers and make an appointment. Instead of politely explaining any policy or even asking how my dog was doing, she was immediately hostile. I’ve had all my dogs treated there over the years and have never been treated so poorly. The nurse didn’t greet me or show any compassion — she immediately began attacking me for coming in to drop off the papers and trying to speak to someone who actually knows what they’re doing. My dog is really sick, and all I was trying to do was make an appointment and make sure they had her ER information. NOBODY answered the phone even once when I called, so I felt it was necessary to go in and drop off the papers. Not once did any of the staff show compassion, and I remained composed the entire time. Shame on you all. GET IT TOGETHER
• MM

  Miche Kadas (Miche)

  Jun 25, 2026
  4.0
  Wait time was long with a scheduled appt. I needed to be on a call an hr and 15 mins after said appt. While waiting for test results I headed to the lobby to ask if I could pay so that I could run out the door as I hadn’t expected to be there so long. The desk clerk was pretty rude and said well appointments take time. The appointment was actually quicker than the wait time. Pricey too. Other than that the vet was amazing and the girl who took care of us was too! Cut kitties nail for free.
• BB

  Barbara Baran

  Jun 22, 2026
  5.0
  Medical staff is excellent and caring. Dr. Erin specifically was very informative and spend ample time with us to discuss plan of care for our dog.
• TH

  tori heff

  Jun 4, 2026
  1.0
  If I could leave 0 stars, I would. This review is not directed toward the veterinarians, but rather Meghan, the office manager. Unfortunately, every interaction I have had with Meghan has been disappointing. Customer service is a major part of any veterinary practice, and each time I have spoken with her, I have felt like I was inconveniencing her simply by calling with questions about my pets care. My first experience with her was particularly frustrating. A few months ago, I called regarding my cat’s prescription renewal about a month and a half before it was due to run out. Meghan told me, “You don’t need to call, it automatically updates itself,” and the conversation ended almost immediately. When the prescription did not renew, I called back and spoke with Tammy, who was kind and helpful. She informed me that an appointment was actually required before the prescription could be renewed. As the office manager, I was disappointed that I was not given the correct information from the beginning. More recently, I had questions about a probiotic my dog is taking. After doing some research, I sent a message through the office and later returned a missed call. Meghan answered, and when I asked a simple question about the medication, her response was, “I can’t answer that. I guess I’ll send Dr. Nate another message.” While I understand that some questions need a veterinarian’s input, the way the interaction was handled felt dismissive and unhelpful. I don’t call the office because I want to take up someone’s time, I call because I have legitimate questions regarding my pets health and care. It is disappointing when those concerns are met with impatience or a lack of professionalism. The veterinarians and other staff members I have encountered have been wonderful, which makes these experiences stand out even more. At this point, my repeated interactions with Meghan have made me seriously consider finding a different veterinary practice. I hope management takes this feedback seriously, as a welcoming and helpful front office experience is just as important as the care provided by the medical staff.

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