Banfield Pet Hospital

Reviews

• PF

  Pelone Family

  Oct 15, 2026
  5.0
  Kat and Dr. Garcia were amazing while helping us navigate the illness/prognosis/care of my senior cat! Thank you!
• LL

  Liz Chiodo (LC)

  Sep 4, 2026
  1.0
  I used Banfield because I would be boarding my dogs at the same PetSmart the vet is located in, but that convenience turned into a nightmare. Communication was horrific, they did not administer all the care we requested for our pets and we were not informed of the reason, or even that they hadn’t done it, and the wait time is ridiculous. I’d recommend you find somewhere else — there are tons of excellent small veterinary practices in the area.
• CC

  Catherine Castillo

  Aug 7, 2026
  1.0
  If I could give this place 0 stars I would. We’ve had so many issues with this place. First they over book the pets and my dog always has to wait all day for vaccines or dental surgeries. Literally from 7am to 7pm. Today my dog was there until 7pm again because they squeeze him when they can. The doctor said everything was fine then when I go to pick him up someone tells me that he had some type of heart issue, she didn’t give me any explanation. The doctor didn’t give me any explanation. I had her print out the logs of what they did. Turned out to be a very low heart rate due to their anesthesia? Or a blockage because of the anesthesia? and I have no explanation on next steps! This is ridiculous. They’re unorganized, not empathetic and I’m really concerned on the lack of care here. And this isn’t the first dog that had issues with anesthesia there and no issues at any other vet. This is the last time he’ll go there. My dog has never had any issues with anesthesia in the past in other places when he needed acl surgery. This is ridiculous a dog his size rarely has any issues but for some reason when he goes there he comes back extremely out of it. Whoever is doing anesthesia there needs to be more careful.
• EJ

  Emily J

  Jul 25, 2026
  1.0
  I brought my cat in for what appeared to be a UTI, a condition she has a documented history of. After being quoted an extremely expensive treatment plan that I simply could not afford, I opted for the prescribed liquid antibiotic instead. The prescription was for 10 days of treatment and cost about $50. However, when I was about to pay, I noticed the bottle clearly did not contain enough medication to last the full 10 days. When I questioned it, I was told the medication only comes in 15 mL bottles and that I would need to purchase a second bottle for another $50 to complete the prescribed course. I have never experienced anything like this before. If a prescription is written for 10 days, I expect to receive enough medication for those 10 days at the price I'm paying—not to discover at checkout that I need to buy a second bottle to receive the full prescribed amount. I called and spoke with the manager, but she simply repeated that I would have to pay for the second bottle because of the bottle size. Charging about $100 for a single course of antibiotics feels excessive and misleading. At the very least, this should have been disclosed before the prescription was filled so I could make an informed decision. Unfortunately, this experience left me feeling frustrated and taken advantage of. I came to a human pharmacy after speaking with the vet and had the pharmacist calculate the exact amount of medication needed. She figured out the correct dosage and quantity for my pet, and I ended up paying only $15. That tells me everything. It felt like they cared more about making a profit than about the animal’s well-being.
• RC

  Rick Costello

  Jun 25, 2026
  1.0
  Have been taking my dog there for 5 years. She had a wellness appointment/exam a few months ago. Needed a vaccine only for this visit. Scheduled the appointment, made them aware in the comments that just needed a vaccine only. Called and left a voicemail as well as emailed them the same. They called today to confirm the appointment. Told them vaccination only no exam needed. #1- they lost her records. No records on file for her at all. Said they switched medical records and lost some. Refused to just do vaccine, said need an exam. Ridiculous. Canceled appointment and found a new vet.

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