Banfield Pet Hospital

Reviews

• KM

  Kim Miller

  4 days ago
  5.0
  Courteous Service good doctors we appreciate them.
• NA

  Nicholas Austin

  Sep 28, 2026
  1.0
  The sheer level of disorganization, unprofessionalism, and lack of competence is honestly astounding. Then once you get past wall of stupidity, you’re confronted with the money grift. Save your money and save your pets. Do not bring them here.
• MT

  Michael Tschop

  Sep 18, 2026
  1.0
  I’ve been taking my dog here for three years now, and the service has really gone downhill in the past year or so. What vet’s office doesn’t let you see the doctor?? This one, apparently. I let them take my dog in the back for a comprehensive exam last visit, and when they brought her back they said everything was fine, and they basically pushed me out the door before I could ask to see the doctor. This time, I asked for them to do the exam in the room, and for the doctor to come to the room so I could speak with him. They said they would have to take her back for the exam but that the doctor “might” be able to come to the room. He did not, and I was pushed out the door again. I cancelled my wellness plan and will not be back.
• AW

  Amber Wiest

  Sep 11, 2026
  1.0
  THIS PLACE IS AN ABSOLUTE JOKE. Updating my review: It's unbelievable. Actually unbelievable. So I finally got through to schedule an appointment (it is Friday by the way) and they said they don't have anything available until next Tuesday. First of all, I never ever had that problem at the Banfield in Tallahassee, FL. So then my partner goes to schedule an appointment online and there are PLENTY of appointments all weekend. We schedule an appointment for tomorrow (Saturday) and then I call to cancel the appointment I was given for next Tuesday. The woman who answered told me that they would need to cancel the one I just scheduled for Saturday THAT WAS OPEN online. What in the world!? So you let people schedule appointments online, but you don't actually have those open. And you have no way of letting people know you can't actually schedule those appointments. Do you just turn people away then in person when they arrive for their appointment that you allowed to be scheduled online and allowed yourself to be overbooked--yet the client has no idea that you allowed yourself to be overbooked until they arrive in person? Who operates that way? I have no words. No words. The extreme incompetence is incredibly palpable at this location. It's actually unbelievable. If they can't even handle basic scheduling properly, that says a lot. Prior content from earlier today: I just wanted to share that the recent terrible ratings seem to be holding true on this place. I've been trying to call to schedule an appointment all morning and the place still has their phones off even though they should have been open since 8am, and should at least have had their phones running since 9am. It is now almost 10am and the phone message is still indicating that this Banfield is closed. I go back and forth between PA and FL, and the Tallahassee, FL Banfield puts this place to absolute shame. It is really unfortunate that this one Banfield is contributing so negatively to the brand in its entirety. Then again, if Banfield in its entirety cared, they would get a different person to manage this place.
• SS

  Sierra

  Sep 1, 2026
  1.0
  Banfield brushed off my cat’s kidney issues. She had to be put down yesterday as a result. This is a follow up to my previous review from two months ago. After I posted it, Banfield asked me to email them to try and resolve my frustrations. What followed was weeks of delayed, contradictory, and dismissive responses. After repeated follow ups, I finally received answers. They were confusing and contradictory. One message implied kidney disease. Another downplayed it. They acknowledged "kidney elevations" in the bloodwork I had provided from a previous clinic, yet their head vet’s message simultaneously claimed her urine concentration was "within normal range" so there was no concern. They told me the blood in her urine was just from the needle poke during collection and called it "incidental." They told me she had no mouth inflammation from stomatitis, contradicting the previous vet's recent findings. They told me not to give steroids because it would "hurt the kidneys".. the same kidneys they were telling me weren't a serious concern. After this they gave me a “plan" for her. Keep her on a prescription kidney diet, add more litter boxes and water bowls, and maybe consider B12 if she stops eating. No ultrasound. No follow up bloodwork. No subcutaneous fluids. No serious intervention. No urgency whatsoever. They made it seem like it wasn’t as serious as it was. Two months pass and at the end of August, a few days ago, my cat stopped eating and drinking out of nowhere and rapidly declined. I rushed her to an emergency vet in Hershey, PA. Her body temperature was too low to even register on their thermometer. Her heart rate was dangerously low. The emergency vet told me she was too sick and that even with all the intervention in the world, it likely would not be enough. I had to say goodbye to my cat yesterday and have her put down. Banfield had the bloodwork, her records, her medical history. They knew her creatinine was elevated. And they chose to do nothing but tell me to buy different food and add water bowls. When I tried to follow up, they ignored my messages until I pushed harder. When they finally responded, their answers were so contradictory that I had no clear idea of how serious her condition was or what to do next to help her. I trusted them with my cat's life and they failed her. My cat April is dead because they downplayed clear warning signs and refused to take her kidney issues seriously until it was far too late. I would not wish this experience on anyone. Do not bring your pets here.

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