Banfield Pet Hospital

Reviews

• JS

  Joanna Siggillino

  Sep 30, 2026
  5.0
  We have been using Banfield Pet Hospital in Fairless Hills for several years now and they provide excellent care for all of our cats. I highly recommend them!
• ST

  Steve Torma

  Sep 21, 2026
  5.0
  Took my pitbull for her Rabbies shot yesterday she and I were very nervous. The staff was very calming and after her treatment was over With Dr Coyle Daisy laid on the floor while we spoke calm as could be. Thank you to the entire staff Dr Coyle Laura and Audrey. Great Job
• SS

  Sydney Slavik

  Sep 9, 2026
  5.0
  Our cats have been seeing Dr. John for a few years. Dr. John’s technical knowledge and compassion for the pets she treats sets her apart as an incredible vet and advocate for animals. When one of our cats, Hudson, experienced what we now know was simply a feline herpes flare-up post routine dental cleaning, we brought her back to Banfield and Dr. John immediately problem solved and advised on the best treatment plan for her recovery. While the office can be hectic, Dr. John listened and asked questions to understand what was going on to efficiently and pragmatically determine a course of action. Thank you to Dr. John and the staff at Banfield for having such compassion and caring for our kitties!
• KT

  Kathleen Titler

  Aug 21, 2026
  1.0
  I am becoming completely disgusted with Banfield. They’re rude and And hung up the phone on me this morning!! That is not good. Customer service at all.!!
• MG

  Marsha Garvey

  Jun 13, 2026
  1.0
  ⭐☆☆☆☆ I have spent months trusting Banfield with my cat Shay’s care while she battled severe stomatitis, underwent full-mouth extractions, and continued to struggle with pain and eating issues. What happened at my final visit was unacceptable. We had a scheduled 10:30 a.m. in-room appointment with Dr. John. We waited approximately two hours. During that time, my cat was taken from the room and kept in the treatment area. Because Shay had not been eating normally, I specifically asked the technician to weigh her because I was concerned she had lost weight. Despite being taken from the room, Shay was never examined. She was not weighed. At no point during those two hours did Dr. John come into the room to evaluate her. While we sat waiting, I watched the veterinarian spend significant time with other clients while our appointment came and went. Meanwhile, my sick cat remained in the treatment area without being examined. The only time I saw the veterinarian was when she entered the room holding an Against Medical Advice form and told me that Shay needed to go to an emergency hospital. What makes this even more frustrating is that I had previously received a text message from the same veterinarian explaining that they had another stomatitis patient who underwent full-mouth extractions, continued to have pain, and remained on long-term prednisone treatment. Because of that conversation, I expected a discussion about treatment options. Instead, I was told to seek care elsewhere. To make matters worse, the medical record from that visit states that Shay was not examined. If my cat was never examined, why were we there for nearly two hours? Why was she taken from the room? Why wasn’t she even weighed when I specifically requested it? Why was an Against Medical Advice form already prepared? I understand that emergency referrals are sometimes necessary. What I do not understand is waiting hours with a sick cat, leaving without an examination, and then reading documentation that does not match my experience of what occurred that day. My cat was suffering. I was scared and trying to advocate for her. Instead of receiving help, I felt dismissed, ignored, and treated as though our time and concerns did not matter. Pet owners deserve accurate documentation, honest communication, and a veterinarian who is willing to evaluate their pet before deciding there is nothing that can be done.

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