Banfield Pet Hospital

Reviews

• GK

  g k

  Aug 9, 2026
  1.0
  ⭐️ 1/5 — Extremely Frustrating Experience I scheduled a 3:30 PM appointment online at Banfield Pet Hospital specifically to have my dog’s annual vaccinations completed before leaving for vacation. I arrived at 3:30 as scheduled, only to be told that the clinic was closing and they would not honor the appointment. What makes this even more frustrating is that the clinic’s posted closing time is 4:00 PM. If the clinic is unable or unwilling to see vaccination appointments at 3:30, that time should NOT be available to book online. Now I’m left scrambling to find another veterinarian at the last minute because my dog is due for his annual vaccines and cannot be boarded without being up to date. This was completely avoidable and incredibly inconvenient. Beware of booking appointments online with this location. An available appointment time apparently does not mean they will actually see you when you arrive. Very disappointing experience.
• JK

  Justin Kemmerer

  Jul 14, 2026
  1.0
  Took my puppy in because he wasn’t eating or going to the bathroom. Dr. Nancy Chen ran tests and got an xray. She told us that he had multiple fractures and that according the blood tests there was internal bleeding and that our puppy was going to pretty much die. Took him to a different animal ER and all vitals came back normal, no internal bleeding and didn’t have fractures. More of a sprain/pulled ligament. Puppy just needs rest. Cannot fathom how a Vet can get everything so wrong and have us worried sick all day over nothing. Either God performed a miracle, which maybe He did, or Dr Nancy Chen is completely inept and should not be allowed to continue being a vet.
• IN

  Isabella Natalie

  May 26, 2026
  1.0
  I took my 5-month-old puppy in because he was struggling to breathe. I dropped him off at 7 AM and waited around. They said it would be a little bit, but he would be next to be seen at 9 AM. I left and had not heard anything, so around 12 PM I called. They had said that no one had seen him yet, and they were very busy; surgeries are top priority, and one was running late. Understandable, but shouldn't a dog that is having trouble breathing be a top priority as well? My puppy was sitting in a crate for 6 hours, possibly longer if I hadn't gone to pick him up without a call. When I picked up the older lady at the desk was not helpful and basically said my dog was not a priority at all. They "did not have time to give me my dog's results", but they did have time to charge my card without letting me know what was going on! I called hours later to see about the results, multiple times, no answer, so i went in. When I went in, they told me he was not doing what I said, and they seemed as if they thought I was lying(who wants to lie to a vet and pay a vet bill just for fun). When you own an animal, you know that dog inside out, and my dog has never acted the way he was, and he was gasping for air. I KNOW he was doing it while in their care for 6 hours. My dog came out scared, shaking, and crying. Something is off with Banfield, and I would never leave my pet in their care again. If you care about your pet, you shouldn't either.
• KS

  Karina Salas

  May 15, 2026
  1.0
  I had a very disappointing experience at Banfield Pet Hospital. I scheduled an online appointment and arrived on time, only to be told there was no availability and they could not see my pet. This was frustrating because the appointment was confirmed in advance, and no one notified me ahead of time that they were overbooked or unable to honor it. My pet needed care, and being turned away after planning and waiting made the situation more stressful. I understand clinics can get busy, but if online scheduling isn’t reliable, it shouldn’t be offered. At minimum, there should be better communication before clients arrive and clearer solutions when scheduling issues happen. I hope they improve their booking system and customer communication so other pet owners don’t run into the same problem.
• NG

  Neissa Gattis

  Apr 24, 2026
  5.0
  I was under duress regarding my pets medical issue knowing that I had to go out of state for a personal medical need and had only lived in my current state for 4 weeks. The staff were attentive to my need and got my pet in the very next day, prior to me flying out. Dr, Towl and staff were exceptional and enabled me to start with a plan of wellness that would be easy to handle for my pets caretaker. Upon arriving home this plan has shown itself to be working well, without having had to spend an exorbitant amount of money.

Frequently Asked Questions About Banfield Pet Hospital