Banfield Pet Hospital

Reviews

• IN

  Isabella Natalie

  May 26, 2026
  1.0
  I took my 5-month-old puppy in because he was struggling to breathe. I dropped him off at 7 AM and waited around. They said it would be a little bit, but he would be next to be seen at 9 AM. I left and had not heard anything, so around 12 PM I called. They had said that no one had seen him yet, and they were very busy; surgeries are top priority, and one was running late. Understandable, but shouldn't a dog that is having trouble breathing be a top priority as well? My puppy was sitting in a crate for 6 hours, possibly longer if I hadn't gone to pick him up without a call. When I picked up the older lady at the desk was not helpful and basically said my dog was not a priority at all. They "did not have time to give me my dog's results", but they did have time to charge my card without letting me know what was going on! I called hours later to see about the results, multiple times, no answer, so i went in. When I went in, they told me he was not doing what I said, and they seemed as if they thought I was lying(who wants to lie to a vet and pay a vet bill just for fun). When you own an animal, you know that dog inside out, and my dog has never acted the way he was, and he was gasping for air. I KNOW he was doing it while in their care for 6 hours. My dog came out scared, shaking, and crying. Something is off with Banfield, and I would never leave my pet in their care again. If you care about your pet, you shouldn't either.
• KS

  Karina Salas

  May 15, 2026
  1.0
  I had a very disappointing experience at Banfield Pet Hospital. I scheduled an online appointment and arrived on time, only to be told there was no availability and they could not see my pet. This was frustrating because the appointment was confirmed in advance, and no one notified me ahead of time that they were overbooked or unable to honor it. My pet needed care, and being turned away after planning and waiting made the situation more stressful. I understand clinics can get busy, but if online scheduling isn’t reliable, it shouldn’t be offered. At minimum, there should be better communication before clients arrive and clearer solutions when scheduling issues happen. I hope they improve their booking system and customer communication so other pet owners don’t run into the same problem.
• NG

  Neissa Gattis

  Apr 24, 2026
  5.0
  I was under duress regarding my pets medical issue knowing that I had to go out of state for a personal medical need and had only lived in my current state for 4 weeks. The staff were attentive to my need and got my pet in the very next day, prior to me flying out. Dr, Towl and staff were exceptional and enabled me to start with a plan of wellness that would be easy to handle for my pets caretaker. Upon arriving home this plan has shown itself to be working well, without having had to spend an exorbitant amount of money.
• MG

  Maureen Gregory

  Apr 22, 2026
  5.0
  Support staff is always helpful, professional, knowledgeable. They obviously care about their "clients." Docs are just the same. Have always been happy with the service and attention to detail.
• BP

  Bertha Parker

  Apr 8, 2026
  5.0
  Great customer service, an providing valuable information an insight for my pet.

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