Banfield Pet Hospital

Reviews

• GK

  Gloria Kornilkin

  Oct 14, 2026
  5.0
  I am beyond thankful and grateful for Banfield hospital in wilsonville. Dr. Menjivar and her staff gave me confidence in having a truly caring loving pet hospital and getting the that is needed not only for my comfort but for my cat's comfort. Last week I was stressed, worried and felt hopeless about my cats health. I called Banfield in Gresham they did not have any openings and referred me to wilsonville Banfield hospital that was blessing in disguise. My cat 18 and was seen 3 days last week. My cat diagnosed with diabetes had a the a cold and backed up as well as being dehydrated. With all of that she wasn't eating and falling over. She was struggling bad and I didn't know how to help her. Dr. Menjivar and her staff from day one reassured me they will do their best and that's exactly what they did. Dr. Menjivar had my cat on an IV the 1st day October 6th and advised I get her in to get an IV the second day. I went back the 2nd day October 7th as well as Friday October 9th the get pearls bowls cleared. I didn't feel comfortable going anywhere else regardless of the drive. Dr. Menjivar took her time to listen to me and explained what needed to be done in order for pearl to get better. I've had my cat seen at Gresham Banfield hospital several times because it's closer cuz I live in Troutdale but to me I didn't get as good care in Banfield pet hospital in Gresham as I did at Banfield pet hospital in Willsonville. For me it's worth driving my cat to Banfield pet hospital in wilsonville which is an hour and 15 minutes each way because I know that I'll be getting good quality Care. In fact I wish all vet places were like Banfield pet hospital in wilsonville with Dr. Menjivar and her staff. Banfield pet hospital in wilsonville is a perfect example of how all vet hospitals should operate and be. They are a great example of good quality care. What a difference in pet care me and my cat pearl received from Banfield pet hospital in Willsonville gave me the care reassure. I am happy to say that my cat Pearl is herself again she seems more alert, happy and healthier than before she got sick. I am 100% satisfied with the Banfield pet hospital. Thank you Dr. Menjivar and staff we are beyond grateful for you!!!!! Gloria, Kurt and pearl
• TV

  Tamlin Vereyken

  Sep 30, 2026
  5.0
  Dr. Weller and staff are knowledgeable, family/pet focused, and empathetic. I was able to make an appointment quickly and get answers. I would recommend this vet to others.
• KW

  Kimberly Webb

  Sep 5, 2026
  1.0
  This is the 4th time we have taken in our dogs. The first time we were charged more than we were told would be and it was shrugged off. They cold call whatever phone number you have on file relentlessly multiple per day, per week that starts to border a line of harassment. I work during the hours they are always calling and they never leave a voice-mail. I only know it's them because I've searched the phone number. And today. We scheduled our dogs for 2 appointments. The first was for 830. The second for 10. They told my fiance to go ahead and bring the second in at about 845 anyways and they would go along side each other and pushed my fiance to a "drop off" appointment meaning they can get to it whenever apparently. So it's now been over 2 hours later and neither are finished and we have a hopeful ETA go4 another hour and a half out. All that needed done was getting both dogs their shots. I do not recommend this location or even Banfeild as a whole at this point as it comes across as it as this is their business practice. Their staff is does not communicate, they manipulate their client without being forthcoming and do not care about their client as a whole. They care about getting your money and will in any way they can go about doing it. P.s. it's important to communicate because you don't know when you client is waiting to go say their final goodbye to a loved one and that's why they scheduled such an early appointment. But hey, money is important too👌
• CT

  Chris Tackett

  Aug 4, 2026
  1.0
  I will never bring my dog back to this clinic. I brought in my 15-year-old Mastiff for an ear hematoma and repeatedly explained that I was on an extremely limited budget. I stated multiple times that I only wanted care that was medically necessary that day. Despite that, the charges continued to increase until I had spent nearly $500 on services, medications, and products that I did not believe I had clearly authorized or understood. The communication was unacceptable from the beginning. A staff member repeatedly presented clinic policies and recommendations as legal requirements. I was told certain things were required “by law,” including statements about rabies vaccination and treatment, but no one could identify the actual law when questioned. I believe those statements were misleading and were used to pressure me into agreeing to additional services. I was also repeatedly prevented from speaking directly with the veterinarian. My questions were routed through a technician who was rude, dismissive, and frequently failed to answer what I was asking. When the veterinarian eventually spoke with me, she was pleasant, but the overall process still left me without basic information about what was being done to my dog. My dog was sent home heavily sedated, yet no one told me what medication or sedation he had received, what dose he was given, or how long the effects were expected to last. I was not given clear instructions about when to begin the medications they sent home. I had to discover on my own that he was extremely sedated after he arrived home. The aftercare was equally poor. They placed a pressure wrap around the head of a 15-year-old Mastiff without accounting for the loose facial skin typical of the breed. Within hours, despite my dog doing nothing but sleeping, the wrap had already shifted over his eyes and was falling off. It pushed his facial skin forward, covered his eyes, and frightened him. The clinic said they would explain how to use the replacement wrap, but they never did. When I asked questions, I was brushed off and effectively told I would figure it out. I was also sold an ear wrap as a new product, but the package contained dog hair. That strongly suggests the product had previously been used or handled around another animal. The front office was visibly and audibly unprofessional. From the exam room, I could hear staff loudly discussing customers, mocking a caller who had been placed on hold, joking about accidentally hanging up on that person, and then calling the customer back with an apology. Patients and clients should not be able to hear staff ridiculing other customers from an exam room. My issue is not that veterinary medicine costs money. My issue is that I repeatedly stated my financial limits, asked for necessities only, and still left with nearly $500 in charges, unclear authorizations, no meaningful discharge instructions, no explanation of what medications had been administered, and a head wrap that was improperly fitted and failed within hours. I left feeling pressured, misled, ignored, and completely unsupported in caring for my elderly dog after the procedure. I do not trust this clinic, and I will not return.
• CS

  C S

  Jul 24, 2026
  1.0
  They charged me $56.50 for an ear wash procedure that took less than one minute and they also prescribed a nasty medication that made my cat sick while there are organic solutions that work to alleviate the same problems. This veterinarian is no different than big Pharma for humans. They use nasty drugs so they can charge more. I won’t be back.

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