At Heart and Soul Animal Urgent Care we provide high-quality veterinary care for pets needing same-day attention for their illness or injury. We are locally owned and conveniently located in Northeast Portland. We are passionate about serving our community by providing excellent care, extraordinary customer service, and a positive, respectful work environment.
Our clinic is equipped with the latest medical technology including digital radiology, ultrasonography, and an in-house diagnostic laboratory.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.