Cats in the City – Portland (Powell) offers feline-only grooming under the TANDEM Cat® model, a trauma-informed, behavior-first approach developed by Master of Social Work Shawn Lioyryan and neuroscientist Dr. Daniel Lioy. This structured method blends feline body mechanics, behavioral fluency, and team-based stabilization to create a grooming experience that prioritizes safety, calm, and nervous system protection.
Using coordinated support from one to two trained groomers, each cat’s posture and movement are gently stabilized while grooming is performed with precision and care. This reduces stress and improves safety — especially for anxious, senior, or medically complex cats.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.