Banfield Pet Hospital - West Hills is your trusted local veterinarian in Portland, OR, for comprehensive, preventive care for dogs and cats. Conveniently located in the West Hills Plaza off Southwest Barnes Road, our expert veterinary team offers a wide range of services, including vaccinations, spay/neuter, dental cleanings, microchipping, ear exams, and diagnostics. Visit our West Hills clinic for compassionate pet care. New patients are welcome. Schedule online today!
The staff members across the board throughout the year I've been the human companion of a cat
That has been a patient, through the promotions pulling me in, has created an attachment discovered and gladly kept due to their professionalism, caring of individual needs and really trying to help finagle the situation to be pocketbook beneficial and not trying to squeeze out a profits by unnecessary means, they are reputable to a degree of doing so however my experience completely contradicts that and they offer wellness plans for preventive maintenance that really pay out and are surprising to me to exist because in the long run you save so much and your peace of mind is completely satisfied which when it comes into play it is 100% a blessing because of all the unfortunate circumstances that once you're in it with the services they provide, I can't vouch enough for their existence and how they help the animals and the people who love them not to mention their customer service in the main office astounds me and they truly have proven themselves to be of the utmost choice companies to be involved with when it comes to your four-legged children that carry a part of your heart inside.
I'm overwhelmed and pleased with the performance and the core ethics that contribute to the better of good in all the aspects of animal Care which is a lot to be said for so many different facets of so many different type animals including the humans involved that they care for medically and personably, they truly are a breath of fresh air and I am grateful as it can be to have stumbled upon in being involved
By giving my business, I 100% gladly support.
PR
Phyllis Raymore
Sep 9, 2026
5.0
Banfield staff and their wonderful veterinarians have taken excellent care of my cats for years. Banfield has my highest recommendation.
MB
Michelle Boone
Aug 15, 2026
5.0
Thanks for taking good care of Becky Beagle!
GS
Giancarlo Scrobogna
Jul 30, 2026
1.0
Stay away from this Clinic at all cost. The front desk staff is extremely incompetent disorganized and rude. They never pick up the phone and when they do, they can barely help you. When you go in in person, they give you a hard time and they’re not able to help you with anything. I will never go back to this place
AF
Amarylis Fernandez
Jul 17, 2026
1.0
Was really disappointed that one customer service person got frustrated that I didn’t understand something. She kept repeating “well, i shouldn’t have to do that” in an irritated tone and kept arguing against what the tech person had told me. I’m in the middle and not sure what to do, but she just got irritated and refused to talk to me and hung up on me. I’ll never go back there. It was a young female. I hope she’s better with animals because she’s horrible with people.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Portland, OR?
Banfield Pet Hospital is open daily from 8:00 AM to 6:00 PM. The hospital is closed on major holidays including November 26-27, December 24-25, December 31, and January 1.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services. You can call during hospital hours for urgent care advice or referrals. For emergencies outside hospital hours, please contact your local emergency hospital.
What types of preventive pet health care services does Banfield offer?
Banfield offers preventive care including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
Optimum Wellness Plans provide annual preventive care with exams, vaccines, diagnostics, nutrition consultations, and dental care. Plans automatically renew annually unless paid in full upfront.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via the Banfield website or app, using the provided scheduling links. Drop-off and in-room appointments are available.
Does Banfield offer online veterinary care?
Yes, Banfield clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 through Vet Chat™ on the Banfield app.
What nearby places can I visit before or after my appointment at Banfield Pet Hospital?
Nearby, you can enjoy Twist Frozen Yogurt Lounge for a treat, Tokyroll Sushi and Poke for Japanese cuisine, and Biscuits Cafe for breakfast or brunch. These places provide convenient options to complement your visit.
Are there any nearby services to help with errands when visiting Banfield Pet Hospital?
Yes, near Banfield you can find Quality Food Center and QFC for groceries, West Hills Salon and West Hills Nails for beauty services, and PostalAnnex+ for shipping needs to conveniently handle errands during your visit.
What nearby healthcare and wellness services are available around Banfield Pet Hospital?
Nearby you can find ATI Physical Therapy for therapy services, West Hills Vision Care for eye care, and Greater Restoration Chiropractic for chiropractic care, making it convenient to manage multiple health needs in one area.
Does Banfield Pet Hospital accommodate customers with disabilities?
Yes, Banfield Pet Hospital has wheelchair accessible restrooms and is committed to welcoming LGBTQ customers. Appointments are required to ensure proper care.
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