Banfield Pet Hospital

Reviews

• MK

  Megan Kruzona

  5 days ago
  1.0
  There are some good people who work here and shouldn’t.. for the ones that ruined are experience of banfield i hope you stop working with animals.. if you work here and care about pets leave and go work somewhere else…I work in management and know that this place is being managed poorly. Does management even know what is happening at this place? Constant rescheduling issues with short notice, cancellation due to no doctors. Don’t get a surgery done here..they will send you home even if your pet should still be monitored or cleaned up..Seriously.. like I said… some good people work here and the bad ones really do ruin it all. The worst part.. you guys will respond to this review to email banfield cares but you can’t fix the trauma people experience here. Going home crying with your pet because they are not taken care of after surgeries can’t be fixed through me emailing my complaint.. show you care through action… you can’t make it right.. damage is done for not only my two kittens but for the stress we now endure to make sure they don’t have further complications. Call for advice and they recommend an ER for us to spend more money when this shouldn’t have happened to begin with. Tell you to email photos and act like they care and never hear back. Kind of ridiculous.
• TM

  Traci Mullins

  Sep 12, 2026
  1.0
  I had a appointment scheduled for my dogs today to receive their shots. They called and said they need to reschedule because of a delayed surgery. When l called back l received the run around and the gal said we can now bring them in. I said already changed my schedule because they called and canceled my appointment. It's taken me all day to reach them and then the gal proceeds to tell me they can't reschedule for 3 weeks no acceptable. My dogs are due for their shots. Not sure what's going on the facilities but it has gone down in Services. I am not waiting 3 weeks because they had a schedule issue which l scheduled a month ago so their shots are on time. I am paying too much for my three dogs to not be a priority yet a member for 15 years is. We will see if they call me back as l asked for the gal who called to cxcl my dogs to call me. The front desk doesn't know what there doing
• JB

  Jennifer Brissenden

  Aug 10, 2026
  1.0
  I took my dog in for her annual check nearly a month ago now. They did not have her Incurin stocked (bladder leakage med) but told me they would call me the following week when it came in. They didn't call. I called them and was told they would release 11 months of meds to me as soon as the doctor released the order. Again, they never got back to me. I called AGAIN. This time I was told they wanted to change the dose- despite the dr. having already discussed this me, with a plan in place. I have since called them twice with no response. My dog is now almost out of meds. If you want your pet to get good and responsive care, I highly suggest taking them elsewhere.
• JB

  Jeff Bonadurer

  May 29, 2026
  5.0
  Friendly and professional.
• KH

  Kit Haberman

  May 22, 2026
  1.0
  Do not answer their phone doesn't have it set up for call tree or never take it off Christmas new years mode

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