Banfield Pet Hospital® - Willoughby provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
I scheduled an appointment on 07/04 for 07/10 at 1:30pm online. I just had an odd feeling this morning so I called to confirm the appt time. Receptionist tells me “our online schedule doesn’t really work.” Block pts from being able to book online, put up a little memo to call and confirm, literally anything other than just “well it just doesn’t work.” Took a day off work to take my dog to the vet, and welp too bad so sad they don’t have anything in the near future. If they treat there schedule and my time like it doesn’t matted, why would I trust you to treat my animal with care. This place blows
KC
Kelly Cecil
Jun 27, 2026
5.0
Banfield Willoughby has been great in caring for my dog Comet! He’s reactive/nervous and always take the time to make sure he’s comfortable. Their wellness plans are also beneficial to save money and keep him as healthy as can be!
OG
Olivia Gilpin
Jun 17, 2026
5.0
Love Sonja, Dawn, and Dr. Raji!!!
EN
Erica N
Jun 6, 2026
5.0
I went in today to get a prescription card for the food my dog's vet prescribed for her. The woman at the Banfield front desk, Dawn, was friendly and helpful. She patiently walked me through the process, which was quick and easy.
If your fur baby needs prescription food, Willoughby Banfield is just the best.
TM
Tony Morgan
Apr 22, 2026
3.0
I brought my dog here for over 11 years . I purchased a health plan. It seems like every time I had an emergency or he needed to be seen asap, they could not accommodate us. I ended up spending hundred of dollars else where. They take on to many animals at a time which leaves no room/ appointments for emergencies .
My dog died on April 2.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pets does Banfield Pet Hospital in Willoughby care for?
Banfield Pet Hospital in Willoughby provides quality health and wellness care for dogs, cats, and small animal pet patients.
What preventive care services are offered at Banfield Pet Hospital?
Services include vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
Does Banfield Pet Hospital provide emergency care?
No, but during hospital hours, you can call for urgent care advice and referrals. After hours, please contact your local emergency hospital.
What are Banfield Pet Hospital's operating hours?
Open Monday to Wednesday and Friday from 8:00 AM to 5:00 PM, Thursday and Saturday from 8:00 AM to 6:00 PM, and closed on Sundays and major holidays.
How can I schedule an appointment at Banfield Pet Hospital in Willoughby?
You can schedule an appointment online via their website or through the Banfield app available on iOS and Android.
What payment options are available for the Optimum Wellness Plan?
You can pay monthly via automatic withdrawal from a bank account or credit card, or pay the full amount upfront.
Does Banfield offer online veterinary care?
Yes, Optimum Wellness Plan clients can access remote general pet care advice 24/7 via Vet Chat™ on the Banfield app.
Are appointments required at Banfield Pet Hospital in Willoughby?
Yes, appointments are required for visits to ensure quality and timely care for your pet.
What pet-related services can I find near Banfield Pet Hospital in Willoughby?
Nearby pet services include PetSmart for grooming and supplies, and Jurassic Aquatics and Pets for aquatic pets and accessories.
What nearby stores can I visit before or after my pet's appointment at Banfield?
You can visit nearby stores like Target Store Willoughby for groceries and supplies, or Starbucks for coffee and refreshments.
Are there nearby financial services near Banfield Pet Hospital for convenience?
Yes, there are financial services nearby including US Bank, H&R Block, Coinme, and Western Union for various banking and money transfer needs.
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