Brand Certified
Banfield Pet Hospital
4.2(178 reviews)
Certified by Banfield Pet Hospital • May 17, 2026
Business Details
99 Westerville Plaza, Westerville, OH
43081, United States
Certified by Banfield Pet Hospital • May 17, 2026
(614) 899-0163
Certified by Banfield Pet Hospital • May 17, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • May 17, 2026
About
Certified by Banfield Pet Hospital • May 17, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
For convenient, nearby petcare in Westerville, OH, choose Banfield Pet Hospital®. Our vet clinic serves a variety of Westerville neighborhoods, such as Lexington Farms, Charring Cross, Colonial Hills & Dales, and beyond. Located in Westerville Plaza, our animal clinic is surrounded by a variety of shops, so you can take care of errands after you’ve taken care of your furry friend’s health. Our Westerville veterinary team based off of West Schrock Road provides a variety of convenient services, such as nose-to-tail exams, microchipping, and shots.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Banfield Pet Hospital • May 17, 2026
Hours
Certified by Banfield Pet Hospital • May 17, 2026
Monday8:00 AM - 6:00 PM
Tuesday8:00 AM - 6:00 PM
Wednesday8:00 AM - 6:00 PM
Thursday8:00 AM - 6:00 PM
Friday8:00 AM - 6:00 PM
Saturday8:00 AM - 6:00 PM
SundayClosed
Reviews
4.2
178 reviews
5 stars
125
4 stars
14
3 stars
4
2 stars
13
1 star
22
- KPKerry PateselMay 11, 20265.0Good staff, good care!
- IWIan WebbApr 22, 20265.0Banfield has always been able to keep me informed and up to date about my little Yorkie, BABY GIRL. They are always kind and patient with me. I appreciate being a part of Banfield, as I am a brand new dog owner. I never had pets growing up but now I'm so happy, as a kid, to have Baby Girl! Thanks Banfield!
- KJKaylee JoApr 20, 20265.0Everyone was great! Dr. Hand is the best.
- SSSareffApr 20, 20261.0Misdisagnosed my cat's cancer as kidney failure. Gave us false hope on the matter. Did not take any of our concerns about his failing health seriously. Dismissive and always seem incredibly rushed. Unwilling to properly explain or provide information. Their care plan is predatory. We have to pay for nine more months of a plan for my cat who is no longer going to need their services.
- KBKaylee BMar 3, 20261.0My dog’s dental cleaning was rescheduled multiple times. First time I dropped my dogs off at 7:15 and I got a call a few hours later asking me to get her reschedule because they were out of supplies necessary for the procedure. Second time appointment was canceled due to weather (they called ahead). The third time, I arrive and was told that the vet called off. On the fourth try we were able to get her teeth cleaned and nails trimmed. I always pay for her nail trim, and never had any issues. This time, however, the vet mentioned she forgot to add the nail trim to the invoice and told me not to worry about it. When I got to my car, I noticed bloody paw prints from one of her nails. It’s concerning that I’ve consistently paid for nail trims and the one time I’m told I won’t be charged is when she comes home with a bleeding nail. Overall, this experience was disappointing and has left me frustrated with the level of care and communication provided.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I drop off my pet to avoid contact?
We’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. Please call the clinic for more information.
Is this clinic open?
Hospital hours and services vary at some locations. If your pet requires immediate care, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian anytime, day or night, via Vet Chat™ through the Banfield app for general pet care advice and triage support.
What steps are you taking to keep pets and people safe right now?
We’re constantly evaluating the situation, and we’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. We’re also encouraging our Optimum Wellness Plan® clients to connect with a veterinarian 24/7 via our telehealth service Vet Chat™ through the Banfield app. Please call ahead to help our teams prepare.
What medical care are you able to provide right now?
COVID-19 may affect veterinary services offered at some locations. If your pet requires medical attention or care, please call your hospital directly, so the team can confirm availability and advise on next steps.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular operating hours of Banfield Pet Hospital in Westerville?
Banfield Pet Hospital in Westerville is open Monday through Saturday from 8:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does Banfield Pet Hospital offer emergency veterinary care?
No, Banfield Pet Hospital does not provide emergency care services. You can call during hospital hours for urgent care advice or referrals. For emergencies outside those hours, please contact your local emergency hospital.
Can I schedule veterinary appointments online or through an app?
Yes, you can schedule appointments via Banfield's website or by using their app available on both Apple App Store and Google Play.
What safety measures are in place at Banfield Pet Hospital due to COVID-19?
The hospital encourages drop-offs, increased cleaning protocols, and 24/7 veterinary advice via Vet Chat™ on the Banfield app to keep pets and people safe currently.
What veterinary services does Banfield Pet Hospital provide?
Services include preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter procedures, end-of-life care, microchipping, and DNA testing.
Does Banfield Pet Hospital have facilities for wheelchair accessibility and restrooms?
Yes, the hospital has wheelchair-accessible restrooms and general restroom facilities available for clients.
Where is Banfield Pet Hospital located and which neighborhoods does it serve?
It is located at 99 Westerville Plaza, Westerville, OH 43081, and serves neighborhoods including Lexington Farms, Charring Cross, Colonial Hills, and Dales.
What nearby businesses and amenities are located close to Banfield Pet Hospital?
Nearby places include The MiMo Suite (hair and beauty salon), Katie Eash Hair, Pet Valu pet store, Gionino's Pizzeria, and Fred Astaire Dance Studios among others.
How can nearby businesses complement my visit to Banfield Pet Hospital?
You can visit nearby salons like The MiMo Suite or Katie Eash Hair for grooming services, grab a meal at Gionino's Pizzeria, or shop for pet supplies at Pet Valu before or after your veterinary visit.
Is there convenient fuel and financial service near Banfield Pet Hospital in Westerville?
Yes, Kroger Fuel Center is nearby for gas and convenience needs, and Edward Jones offers financial advising services in the vicinity.
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