Banfield Pet Hospital

Reviews

• CC

  Chris

  Oct 2, 2026
  1.0
  I would not take my pet there. They are the most uncaring people. I’m trying to just get my pet her heart worm medication for over a month. Told me to order it from Chewy, never approved. Asked them to call into the local Costco. Have yet to do it in 3 days. If you don’t wish for your pet to stay healthy by all means take them there
• CP

  C P

  Sep 12, 2026
  1.0
  What's going on here that yoy leave a person on hold for over 20 minutes? Are you under staffed? If so, i do not want to bring my animals here. I do have wellness plan on both animals. I will be calling corporate to see what's lacking at this eatablishment. Oh you finally answered. Found out its because yall take lunch at the same time. I will be going to different location. That's not how you run a vetinary hospital.
• NB

  Nikki Bishop

  Sep 3, 2026
  5.0
  Staff was friendly and I love the drop off option it saves time and makes the visit less stressful for the pet. THANK YOU
• CM

  Christine Miller

  Sep 2, 2026
  4.0
  Never on time for appointment
• KG

  Kristyn Graves

  Aug 24, 2026
  1.0
  I will not be returning to Banfield Pet Hospital in Reynoldsburg after my experience with my 13-year-old dog, Jazz. I brought Jazz in because he was having increasingly concerning breathing issues. Banfield initially quoted me $1,152 just for diagnostic testing before even establishing a diagnosis. When I questioned the cost and explained that I wanted a more focused approach, I was then told they could do chest X-rays for approximately $650. I decided not to move forward and sought a second opinion. I called Animal Medical Center of Gahanna, and they got Jazz in within two hours of my call. They examined him, performed the necessary diagnostics, diagnosed him with laryngeal paralysis (Lar Par), and provided his first month of medication. My total cost was approximately $400. The chest X-rays alone, which Banfield quoted at roughly $650, were $275 there. I understand that veterinary practices have different pricing structures, and I have no problem paying for appropriate care for my dog. My issue was that my experience at Banfield left me feeling as though the priority was maximizing the amount of testing and money spent rather than taking a thoughtful, targeted approach to determining what Jazz actually needed. But the part that bothered me most had nothing to do with money. After I told the vet tech that I would not be moving forward with the proposed procedures that day, she escorted me to the front desk and, in front of other people in the lobby, told the employee checking me out that I could not afford the treatment and therefore wasn’t going to do anything. That statement was inaccurate, presumptuous, unnecessary, and incredibly disrespectful. I never said I could not afford Jazz’s care. I made an informed decision not to spend more than $1,000 on a diagnostic plan I was not comfortable with. Those are two very different things. Even if finances had been the reason, discussing a client’s presumed financial situation aloud in a public lobby would still have been inappropriate. The fact that another veterinary clinic was able to see Jazz within hours, diagnose his condition, perform chest X-rays, examine him, and provide his initial medication for less than Banfield quoted me for the X-rays alone only reinforced my decision. Pet owners deserve to be able to ask questions about recommended testing and costs without being judged, embarrassed, or characterized as unwilling or unable to care for their animals. Jazz deserved thoughtful care, and I deserved basic respect as his owner. Unfortunately, I did not feel that we received either at Banfield Reynoldsburg. I will not be returning.

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