Banfield Pet Hospital

Reviews

• AS

  Angel Saetama

  May 11, 2026
  1.0
  Terrible service. They refused to treat my dog ​​simply because it was his first visit. They make you waste your time for absolutely nothing, and they never mention this policy when you make the appointment. They don't care whether you waste your time or not; they make you sit there for 15 minutes—causing you to miss work—only to tell you no in the end.
• LS

  Lacy Scheutzow

  May 3, 2026
  2.0
  My cat Oreo had a cold. We took him into the room and first of all we dident like that he was Taken out of the room . Then the lady came in she had hoop earrings and she was very rude. She said that his cold he could’ve got as a kitten came out now because of stress and she look at my daughter when she said that and I’m very sorry but my daughters cat love her very much and that was just disappointing to hear that coming from someone. Also front desk lady was so nice.
• JJ

  J

  Apr 4, 2026
  3.0
  Don't schedule online. You will receive a text message two days before your appointment stating that you must reschedule. Apparently, their online system books appointments at any time, even if the doctor isn't in. The staff doesn't notice this until several days after the appointment is confirmed. As most pet owners know, getting an appointment with a veterinarian isn't easy. You usually have to wait at least a week. When you have an animal that needs help, you count the days until that appointment. If anything, I should have received a cancellation notice very shortly after the appointment was made, not two days before. I was then told i'd have to wait an additional week for help.... so don't book online, call the office directly. Even if the online system only fails on occassion, it is absolutely unacceptable when it comes to your pet's health.
• CP

  Chuck Prell

  Mar 23, 2026
  5.0
  They were fair and compassionate
• LM

  Lottie McCarthy

  Mar 8, 2026
  1.0
  they spent the entire appointment trying to convince me to enroll in some incredibly expensive treatment plan even after i declined multiple times. i brought in a stray kitten that i found on the street and the vet was acting shocked and appalled that she had fleas. they told me it was extremely severe and that i should hire an exterminator for my house. a couple weeks later i took her to another vet that said she was flea free. it felt like they were trying to scare me into spending more money the entire time. i paid $100+ for a single vaccine WITH a free appointment coupon.

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