Banfield Pet Hospital® - in Cuyahoga Falls provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
I took my cat in for a urine and poop sample. I was told no news is good news. I called a few weeks later just to hear for myself that there was nothing wrong. The women on the phone told me she was going to check with the doctor because there was not a note on file and would call me back in one minute. She never called me back so I still don't know weeks later if there is anything wrong. I am super disappointed with this place.
KK
Kaden Kidd
Jun 19, 2026
1.0
*EDIT* “
I called back and they still had no results or answers or call backs
for me after weeks” PLEASE READ ALL REVIEWS ! Terrible service, if you care about your best friend / animal do not take them here. Banfeild only cares about your money and not the care of you loved one. Trying to find out my animals test results has been like pulling teeth. Had to wait for four weeks without a call as if they hope we would forget, so we called back and just now looking into the results, this place is a joke. What was the point of going there if they just take your money without care. Please look into other vets in the area !
TT
Tyler Turskey
Jun 16, 2026
1.0
I made an appointment, got out of work, drove 30 minutes. Only to be told since I did not receive a confirmation email, they did not book my appointment. The website did not inform me to expect a confirmation email or text. Next available appointment was a week out. Not great for someone with a sick pet, nor a good first experience. I will not be back.
JE
Jessica Emmons
Jun 15, 2026
5.0
Out pets have been at banfield for almost 10 years and they don’t mind the visits (or car rides!) the cuyahoga falls location was able to help get and emergency appointment for us since out regular location was closed that day. The ladies I spoke with were wonderful
RP
Rachel Palker
May 23, 2026
4.0
I was able to get an appt same day, called and they told me to come in whenever and they would help me.
My dog is super nervous around strangers and she did great. The staff was patient and kind with her.
The price was reasonable and ended up being even cheaper than I thought.
Overall I'm super happy with their service, staff was nice, it was clean, and our experience was great.
Thanks for helping Leeloo! 🫶🏼
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pet health services does Banfield Pet Hospital in Cuyahoga Falls offer?
Banfield Pet Hospital provides services including preventive care, vaccinations, dental care, parasite control, nutrition advice, spay/neuter, microchipping, DNA testing, and end-of-life care.
Does Banfield Pet Hospital provide emergency veterinary care?
No, Banfield does not provide emergency care, but they offer urgent care advice during hospital hours and can refer you to emergency hospitals or specialty providers when needed.
How can I schedule an appointment at Banfield Pet Hospital in Cuyahoga Falls?
You can schedule an appointment through their website or by using the Banfield app available on iOS and Android.
What are the usual operating hours of Banfield Pet Hospital?
They are open Monday from 7:30 AM to 6:00 PM, Tuesday through Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 9:00 AM to 5:00 PM.
Does Banfield Pet Hospital offer virtual veterinary visits?
Yes, clients with Optimum Wellness Plans can schedule Virtual Visits, allowing them to get quality care from home.
What is the Optimum Wellness Plan offered at Banfield?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, diagnostics, nutrition consultations, and dental care, with options for monthly payments or full payment.
Are appointments required to visit Banfield Pet Hospital?
Yes, appointments are required to ensure you and your pet receive timely care.
What nearby pet stores could I visit before or after my appointment at Banfield?
PetSmart is located nearby and offers pet grooming, training, and retail services that might complement your visit to Banfield.
Where can I find places to eat close to Banfield Pet Hospital in Cuyahoga Falls?
Nearby dining options include Chipotle Mexican Grill, Pizza Hut Express, LongHorn Steakhouse, and Starbucks, making it convenient to grab a meal or coffee during your visit.
Are there other retail stores near Banfield Pet Hospital for shopping needs?
Yes, stores such as Big Lots, Five Below, Dollar Tree, and Books-A-Million are close by, providing a variety of shopping options while you are in the area.
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