Banfield Pet Hospital

Reviews

• CJ

  Clarke Jada

  Jun 18, 2026
  5.0
  Great job caring for our Yorkie!
• NC

  Nicole Clark

  May 11, 2026
  5.0
  The staff were kind and professional. Location was clean.
• EC

  Elisse Conley

  Apr 29, 2026
  5.0
  The staff at Banfield takes excellent care of my pet Shylo. She's been coming there since she was a puppy.They scheduled her appointments, according to my need
• PS

  Pamela Shields

  Apr 20, 2026
  1.0
  I’ve taken my Pet there to receive medical treatment the care was good. I enrolled in the Pet Insurance Plan for nearly two years. The monthly payments came from my Discover Credit Card account monthly during this entire time. Banfield Billing DID NOT SUBMIT FOR PAYMENT IN JULY. I was contacted to bring my Pet in for a check up and was told onsite Payment was missed. I immediately called Discover Credit Card Services while in the Exam Room DISCOVER CREDIT CARD VERIFIED NO PROBLEM WITH MY ACCOUNT BANFIELD PET REFUSED TO ACCEPT THEIR BILLING ERROR AND PLACED THIS ON MY CREDIT REPORT AS NEGATIVE. Banfield Pet own up to your Billing Error and removed Negative Information from my Credit Report. Thank you
• SB

  shavon Bagley

  Apr 17, 2026
  1.0
  The day I took my dog in... everything was good they evaluated my dog diagnosed my dog sent me home with a plan scheduled to come back so I could medicate my dog.... the next day I get my dog medicated and I received a phone call 30 minutes before her appointment stating that we had to reschedule because they did not explain to me that her visit was going to be charged another exam $74 plus the service that needed to be done. I didn't understand why they were charging me another $74 for another exam when they already knew what was wrong. the lady on the phone had no compassion that I just gave my dog Trazodone and she's now calling me 30 minutes before her visit and then telling me that we're going to schedule for the next day then ask me if that was okay then ask me what was the next time I was going to be available she's just assumed that we were just going to schedule for the next day and still can't give me a clear reason why I'm being charged for another exam I went to Canfield the next day after this horrible phone call to talk to someone a manager anybody the lady at the front desk tell me she can take my number down tell me that sometimes over the phone it sounds like somebody don't have compassion I know what it sounds like when someone don't have compassion and tells me someone will call me. come to find out they never offered me the plan the Wellness Plan so I didn't have to be charged each time I came in

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