Banfield Pet Hospital

Reviews

• AL

  April Lesher

  Sep 22, 2026
  2.0
  I’m usually not someone who leaves negative reviews, and I was actually very impressed with our first visit here. Unfortunately, everything after that has been extremely frustrating and confusing. My puppy had a fecal test performed at her first visit. More than 10 days later, I learned that the veterinarian had reviewed the results and said she was positive for roundworm and coccidia BUT I had never been contacted about the positive results or told that she needed treatment. In fact, the results displayed in my Banfield account appeared to say “Normal,” so I had no reason to believe anything was wrong. I only found out because I scheduled another appointment after noticing blood in her stool. While discussing the reason for the appointment, a doctor apparently overheard the conversation, reviewed her previous lab results, and that is when I was finally told about the parasites. I came in today to pick up the prescribed medication and tried to ask basic questions about what to expect during treatment, when she should be rechecked, and who I should contact if I have questions or concerns. I was simply told that the front desk did not have any information for me and was only there to give me the medication. I completely understand that front desk staff are not veterinarians and cannot provide medical advice, but I would expect someone to be able to connect me with a technician or doctor, provide written treatment instructions, or explain how I can get my questions answered… especially after there had already been such a significant delay in notifying me of the abnormal lab results. I really liked the staff and experience during our initial appointment, which makes this even more disappointing. The communication and follow up since then have made what should have been a straightforward, treatable puppy issue much more stressful and complicated than it needed to be. I hope the hospital reviews its process for communicating abnormal lab results and making sure pet owners understand their treatment and follow up plan.
• JA

  Justin Albright

  Sep 8, 2026
  4.0
  UPDATE: took my dog in. Had a wonderful experience. Very impressed! Trying to get a prescription confirmed that they wrote is nearly impossible. Admittedly, I ordered the wrong prescription at first, but I only found that out after I called them to confirm the order. I ordered again and still cannot get the prescription confirmed. It’s been over two weeks. Staff is friendly, but they are overwhelmed.
• KJ

  Kelly Justice

  Aug 30, 2026
  5.0
  I can't say enough good things about everyone one thing they are not worried about is money that is the last thing that's discussed I mean very last and that is so refreshing! Not only that but they really care . Hard to find anymore !
• KS

  Keta Smith

  Aug 27, 2026
  5.0
  Amazing service. They always do a great job with my dogs. My toddler love acting as if he's answering phone calls
• LL

  Leo

  Jul 17, 2026
  5.0
  Kind, helpful, and knowledgeable staff! Great value and affordable pricing. They put in a lot of effort to teach us what we needed to know. Grateful for them calling other pet hospitals near us to transfer us when needed, and doing their best to make us comfortable while we waited for test results.

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