Banfield Pet Hospital

Reviews

• DC

  Debbie Cortez

  Oct 14, 2026
  5.0
  The vets are always so considerate and listening to every concern we have also the associates are just a number one my hip cocker spaniel Romeo just love them he goes crazy every time we go in the parking lot because he knows where he's going I would recommend them to anyone
• RM

  Robert McGormley

  Sep 22, 2026
  5.0
  I have been taking my cat here for a few months and have always had an amazing experience. We don’t even live near the clinic but have felt a sense of loyalty to them.
• TB

  Tatiana Brown

  Sep 16, 2026
  5.0
  I cannot express how much gratitude and how thankful I am for the people at banfield hospital today. I’m so so sorry. I do not remember all their names. I do know one of them is named Ashley. The girl at the front desk with glasses was so sweet and kind to me!! Their top priority was making sure my dog would be OK. They were so kind and passionate and willing to work with me and my financial situation. The doctor And her manager, I am very grateful for you with everything that you was able to accomplish For me today, I will always shout at the rooftop to come here!!
• KT

  Kristie Tanner

  Sep 14, 2026
  1.0
  I honestly regret leaving a positive review after my previous experience with Banfield. This location has been nothing but frustrating, and I no longer feel confident in the care or information we’re receiving. When we first brought our kitten, Calypso, in, she was examined and had a fecal test done. We were told she looked great and were given instructions for introducing her to our other cat. Later, we were told her fecal test came back positive for coccidia. We followed the treatment instructions, but were even given less medication than needed for the prescribed seven day treatment and had to make another trip to get the rest. The biggest issue has been the conflicting information we’ve repeatedly been given. When my husband was told Calypso had coccidia, he specifically asked if it was contagious to our other pets and was told NO. I asked the same question when I picked up her medication and was also told NO. I even called back and specifically spoke with a vet to confirm, and was again told it was not contagious to our other pets. Then, after another positive fecal test, we were told she could have reinfected herself through fecal matter in the litter box. When I questioned how that made sense if it wasn’t contagious, I was told they meant it wasn’t contagious to people, which was NOT what we had asked. Now my adult cat is sick and we’re concerned about our dog as well. My adult cat is an incredibly important part of my life, and the possibility that he was exposed because we were given incorrect information is heartbreaking. Now I’m potentially facing additional vet bills for testing and treatment for multiple animals on top of treating the kitten. We’re paying around $90 a month for a wellness plan specifically because we want to make sure our kitten is healthy and receiving proper preventative care. Instead, we’re now dealing with a sick kitten and potentially sick pets because we weren’t given clear or accurate information about how to prevent the parasite from spreading. We’ve also repeatedly experienced dirty exam rooms, rooms that aren’t properly stocked, and extremely disorganized visits. Someone constantly seems to have to leave the room to find something, come back, leave again, etc. At one visit, we were even asked, “So what is Calypso here for today?” when it was a routine visit. It was honestly concerning that the staff didn’t seem to know why their own patient was there. We’ve also been unnecessarily scared by concerns such as Calypso possibly being anemic, only for the vet to say she was fine. I understand that veterinary medicine isn’t always straightforward, but the repeated confusion and misinformation have made this experience incredibly stressful. I also want to mention that I have a very difficult time expressing myself during phone calls or face to face when I feel like I’m being challenged. I often shut down instead of being able to properly explain how upset I am. That’s part of why I’m putting this review in writing because I haven’t felt like I’ve been able to properly communicate my concerns during these interactions. We will be taking Calypso to a different Banfield location that we’ve used before and had a wonderful experience with. Unfortunately, our experience at this location has been completely different. I don’t expect perfection. I expect accurate information, good communication, a clean environment, and confidence that the people caring for my pets know what’s going on. Unfortunately, I haven’t gotten that here, and now my entire household of pets may be dealing with the consequences.
• DD

  Denise Dogmom

  Sep 14, 2026
  1.0
  This clinic used to be absolutely wonderful up until Dr. George and Dr. Stambaugh left the practice. After that, it seriously went completely downhill. Care is mediocre at best

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