Eastgate Animal Hospital

Reviews

• CS

  Christine Stahl

  Aug 19, 2026
  1.0
  Sadly, I would not recommend this place to anyone. I remember back in like the early 2000s when my mom would bring her dogs here and this place was amazing and they were kind and caring and helpful and didn’t try to overcharge you on anything. I returned myself when I saw the $25 Offer and decided to bring my pup in because she was having issues with her anal glands. I knew there was a possibility of infection due to her scooting and paw licking, but I wanted to get a secondhand opinion. First thing I say to the receptionist when I walk in is important it is to me that the doctor doesn’t try to sell me on things I don’t need and that just being nice and kind is the most important thing to me along with being down earth. So naturally I get a vet tech who is not those things whatsoever. He seemed very nervous, cold or just shy, I’m not quite sure. Anyways, he takes her (my pup) back and says she does need her interior glands, exercised and goes ahead and does that he tells me then that the stuff that came out was a bit chunky and hard which is quite normal and that it shouldn’t be an issue. Then I meet the actual vet who was actually incredibly nice and kind but we only talked for about five minutes. ((as you might be able to tell him, I’m leaving out names because I don’t feel like that’s important. They all work for Eastgate animal Hospital. I don’t feel like it’s fair to point out people directly))) So, as we’re leaving, they try to sell me an anti-puke pill essentially. Going back to the beginning of the story, I had mentioned that she had puked a few days ago just in passing to get all over symptoms out there, and I guess they felt like this was now an important issue. I told them no thanks and that I was still a bit worried about infection and they said that wasn’t a problem and they would be in contact in a day. So we walked out and the first thing my dog does is take a incredible massive dump right in the front of the building. I felt absolutely horrible because this thing was huge and even offered to help clean, but they were kind and said it’s fine no problem and it is normal to happen after the glands were done. So, To my amazement later on that night, when we were at the Dog Park the first thing that comes out is blood. Naturally, I’m freaking out and thinking something is very wrong so I do a little research and take her over to Red Bank emergency because it was like 7 PM. They check her out tell me everything is fine and that she could have a gland infection and that it keeps opening hence the blood. Antibiotic and some pain meds just in case. Something I had mentioned to these people earlier. To no ones surprise this bill was quite expensive and unexpected, but I still called back to Eastgate to let them know. The first time they said someone would reach out and they never did. I called back about 2 weeks ago and asked if I could leave a message or speak to the direct manager and they said sure in which they transferred me and then after a bunch of rings and no answer said she wasn’t available but to leave a voicemail. She has not yet to call me back. I called today again and they put me on hold for five minutes before I could even speak and I decided … to be completely honest … screw it and left this review. Unfortunately, I think this was due to a lack of communication along with a vet tech who might not have been the best tech for my needs, a place that wants to sell you things you don’t need, and a general lack of concern for each individual animal patient. Maybe this is why they’re offering a 25$ first exam, I have no clue. It could’ve easily been solved with a callback or an offer to fix it for free or something of the sort but sadly they didn’t seem to care whatsoever.
• SW

  Savannah Wallpe

  Aug 18, 2026
  1.0
  I’m extremely disappointed with my experience at this veterinary office. I have brought my cat here multiple times because she has several ongoing health issues, and unfortunately, I have left more than once feeling like the focus was more on how many pets they can see a day rather than on actually getting to the bottom of what was wrong with my cat. They do not take much time with your pet to ask questions and diagnose. Most visits have been pretty brief and without explanation of why they think a specific thing is wrong or why they are prescribing medication. The prices are also extremely expensive, which would be easier to accept if I felt my concerns were being thoroughly heard and addressed. Most recently, I brought my cat in because she had a very red, irritated eye with colored discharge and was constantly sneezing. When I was asked about her symptoms, I specifically mentioned the sneezing. Despite that, we left with her being treated only for conjunctivitis. A week later, she still wasn't getting better, so I took her to another veterinarian. Within about 15 minutes, they told us that her symptoms looked consistent with an upper respiratory infection and that she needed antibiotics. What was especially frustrating was being told that the sneezing wasn't even documented in my cat's medical records from the previous visit, despite me specifically mentioning it. This is not the first time I have left this vet office feeling like i was not heard and my cat’s health was not considered. I understand that veterinary medicine isn't always straightforward and that diagnoses can sometimes be difficult but what bothers me is that I bring in my sick cat and trust you to help her and I get sent away with inadequate care for her and a ridiculous bill for basically nothing. Maybe I am wrong but it truly feels like they send you away knowing they gave you medication that won’t work so you can come back and spend more money on another office visit and on the medication that will actually help your pet. After everything we've experienced, I will not be returning. I strongly encourage other pet owners to get a second opinion if they feel their concerns aren't being heard at this crap place.
• AB

  Amy Broghamer

  Jul 24, 2026
  5.0
  Great boarding facilities.
• LL

  Lauren

  Jul 9, 2026
  3.0
  We encountered a few frustrations leading up to and on the day of my puppy’s spay…particularly around the communication from EAH's front desk staff, which felt a bit lacking during an already stressful day as a new dog mom. The GOOD: - The Doctor who performed my puppy’s spay was professional and kind. - My puppy seems to be recovering well. - I'd like to give kudos to Ellie (a vet tech, I believe) who was incredibly patient and helpful. She carried my puppy out to the car and told me what to watch for and how to keep her comfortable. Christina, at the front desk was also incredibly kind and helpful! The BAD: Communication: - EAH staff only mentioned once (when we called to schedule the surgery) that we should not feed her or give her water after midnight. Is there a way to ensure reminders for dog parents ahead of surgery day? Text? Call? No one checked with us regarding this when we arrived the morning of her surgery. - We’re 2 days out from surgery and no one from the office has called to check in. While it may not be required, it’s the kind and right thing to do. (I understand how busy offices can be but this is a special extra touch that separates the good from the great). - While I understand the hospital cannot provide a guaranteed schedule or our dog’s "place in line" for surgeries, of the 3 times I called (11am, 2:45, 3:45), I was told she was not in surgery and that they could not share when it would happen. At 4:45, the Doctor called and told us an emergency surgery pushed his schedule back. (Could this have been shared the 3 times i called?) He offered 2 options: Proceed with her spay late and board her overnight (who would monitor her while she came down off the medication???) or wait until Thursday. After a day of anxious waiting, I opted to proceed with the surgery and brought her home with me. - It was a rough night (likely because she was brought home so soon after surgery and that's on me), but no warnings were given about how she'd act/etc. (she was limp, whining, crying, shivering, panting, etc). I would’ve been terrified but another family told me what to expect. But what if they hadn’t?? We’d be at the emergency vet for sure. Cost: We spent an additional $393 on "extras" that, in my opinion, were absolutely necessary to ensure a smooth procedure and recovery. (blood tests, IV, laser treatment to ensure healing, etc). It would be helpful if the staff shared this when we scheduled her surgery. *As a single income household, this cost was a shock to me. Luckily, another family told me about this before the procedure. I believe it would be helpful for EAH to improve its communication across the board. This will help ease anxieties and ensure everyone feels fully supported from routine check ups to major surgeries. ***We’ve switched vets and our brief intro phone call with them was already WORLDS better than the months we’ve spent at EAH.
• JL

  Jordan Leisinger

  Jul 2, 2026
  1.0
  The front desk has by far the worst customer service and attitude I have ever experienced. This isn't based off of one visit either. We have given them multiple opportunities each time we go, and they fail miserably every time. We rescued a dog from Cincinnati Lab Rescue which is affiliated with Eastgate Animal Hospital. The dog we rescued was positive for heart worm. It wasn't ideal but they said they would cover the cost to get Cooper back to health. Unfortunately after the 3 months he still tested positive back to back months. So we are now in for a total of 5 months of trying to get this heart worm out of his system. I understand, nothing we or the vet can do about it other than give Cooper more medicine and wait. Within the last couple months Cooper has had some serious skin issues where his neck has a complete bald spot, he is itching a lot, and shedding like no other! Dr. Good said each time we bring him in for his blood draw, that she can take a quick look at his skin to see if any of the medication she is prescribing is working. She understood that we live over an hour away, our whole work schedule has to be modified to make these visits work. Both times we have driven to get his blood test done, we are met with horrible attitudes and the front desk saying there is nothing they can do. That the doctors don't have time to look at Cooper and that we will need to schedule another appointment. It doesn't matter that we told them Dr. Good said she would look at him, they offer zero help. And to go along with being no help, they have bad attitudes. Dr. Good was very apologetic the first time this happened and she told us to skip the front desk when we call and ask for Tiffany. That worked the first time. Tiffany has been helpful but when we walk in for an appointment and only have the option of speaking with the front desk, it is a complete waste of time. I know finding good workers can be hard, but outside of Dr. Good and Tiffany, the front desk is useless. We will absolutely not be coming back and will tell everyone we know with animals to avoid this location.

Frequently Asked Questions About Eastgate Animal Hospital