Looking for a dedicated animal care provider in Cincinnati, OH? Head to Banfield Pet Hospital on Eastgate S Drive, in the PetSmart in Eastgate Pavilion next to James A. Rhodes Appalachian Highway. Our veterinary team provides petcare services to a variety of communities in the East Cincinnati area, from Glen Ridge Aces to Alpine Terrace,. At our veterinary clinic, we offer a variety of services , including parasite control, vaccinations, and spays and neuters for cats and dogs.
Took my cat here for awhile since he was adopted through petsmart. I didn’t mind this place but every visit they would bombard us with different care plans and other fees instead of giving us info that we needed for our cat.
What really pushed me to a new vet was my experience from this week. Sunday I made an appointment for my cat. Not even 12 hours later I received a call asking me to push the time, which wasn’t a huge issue. What bothers me is the following day (an hour before my appointment) I received another call that my appointment was canceled. I understand systems can go down but the receptionist was rude about it and offered no help except try a different location 30+ minutes away
GC
Gregory Collett
Jul 19, 2026
5.0
Great staff, the ladies are awesome. They treat my Boss like one of theirs. I highly recommend this place. My dog Boss was happy with the visit.
AF
adri flores
Jul 8, 2026
1.0
Receptionist is rude
AB
Angela Byrd
May 6, 2026
1.0
Took my cat there, never told me anything that was wrong with her, never told me her weight, gave me 3 prescriptions and got short when I said I would get them online. One of them is actually for dogs! I ordered the scripts on chewy, so they have only approved the one for dogs! The charges just went up and up even when they advertise first visit is free, I was charged $71.99 for office visit. Just go to a vet office and not there!!!! Owensville animal hospital is cheaper!
DK
Daniel Kelsey
Apr 2, 2026
5.0
Brought our new kitten in . She did great and the staff was attentive.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital offer for pet care?
Banfield Pet Hospital offers services including preventive care, nutrition advice, parasite control, vaccinations, dental care, spays and neuters, end of life care, microchipping, and DNA tests.
Does Banfield Pet Hospital provide emergency care?
No, Banfield does not provide emergency care. During hospital hours, you can call for urgent care advice and possible referrals. Outside hospital hours, please contact your local emergency hospital.
What is an Optimum Wellness Plan at Banfield?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, diagnostics, nutrition and dental consultations, and more. They automatically renew and are not insurance but offer discounts on treatments.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule through Banfield's website, their app, or by using the quick scheduling link available online. Appointments are required prior to visits.
What are the Banfield Pet Hospital's hours of operation?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and is closed on Sundays and major holidays such as Thanksgiving and Christmas.
Does Banfield Pet Hospital offer online veterinary advice?
Yes. Clients with Optimum Wellness Plans can access 24/7 remote general pet care advice through Vet Chat™ on the Banfield app.
Where is Banfield Pet Hospital located in Cincinnati?
It is located at 650 Eastgate South Drive, Cincinnati, OH 45245, inside the PetSmart store in Eastgate Pavilion next to James A. Rhodes Appalachian Highway.
What nearby stores can I visit when coming to Banfield Pet Hospital?
Nearby you can visit PetSmart for pet supplies, Best Buy for electronics, DSW Designer Shoe Warehouse for shoes, and Perkins Restaurant & Bakery for dining.
Are there dining options near Banfield Pet Hospital?
Yes, you have options like Perkins Restaurant & Bakery, Bob Evans, Sonic Drive-In, Jimmy John's, and Hwy 55 Burgers Shakes & Fries close to Banfield Pet Hospital.
Can I combine a visit to Banfield Pet Hospital with other errands nearby?
Absolutely, Banfield is near stores like Grocery Outlet for groceries, Bed Bath & Beyond for home goods, and electronics stores such as Best Buy and RadioShack, making errands convenient alongside your pet visit.
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